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DaVinci big crash
Hello,
We ve got our first horrible situation here : After 10 hours of work, while saving, the progress bar got stuck at 80% for 10 minutes. We had to force quit. And it is now impossible to lauch the projet. It load until 99% and the it exit to finder…
The autosave was on but doesn’t seem to work either…
I managed to export the projet. It is now a tar archive still impossible to load to another mac.
Is there a way I could still get my project back ?Thanks
Thibault
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30 Replies
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I brought my Dongle home and have noticed a similar problem while quitting Resolve which ends up with me having for force terminate the app. This is on my 2.53Ghz 15″ Macbook Pro which is obviously unsupported hardware.
Maybe it would be good to post users current hardware config in this signature here, like the Apple Color forum.
-Rob-
https://www.cinelab.com
15″ Macbook Pro until new machine arrives. -
I’ve updated my signature…
Config : Mac Pro 2010, 8×2,4Ghz, 16Go Ram, FX4800,GT120, Decklink 3D+, RED Rocket, system on Crucial SSD 250, 5x2to Seagate XT Raid0 drive, DaVinci Resolve 7.02
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Hi Thibault,
Could you please contact Resolve support at davincihelp (at) blackmagic-design.com?
After you try to load the project and it crashes after 99%, please capture the logs using the /Library/Application Support/Blackmagic Design/CaptureLogs.app.
Thanks,
Rohit -
Dear Rohit,
Thanks for your answer,
I just sent a request from BM support. I found the log but It seems I can’t attach the tar log file to the request demand ?
Config : Mac Pro 2010, 8×2,4Ghz, 16Go Ram, FX4800,GT120, Decklink 3D+, RED Rocket, system on Crucial SSD 250, 5x2to Seagate XT Raid0 drive, DaVinci Resolve 7.02
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Please send it via email to the email address – davincihelp (at) blackmagic-design.com
Thanks,
Rohit -
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Ok, I sent the file
Config : Mac Pro 2010, 8×2,4Ghz, 16Go Ram, FX4800,GT120, Decklink 3D+, RED Rocket, system on Crucial SSD 250, 5x2to Seagate XT Raid0 drive, DaVinci Resolve 7.02
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This has happened several times to me already.
One thing I found out is that the autosave function creates a new back-up project everytime it autosaves. It does not save your current one.
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Perhaps a workaround is to save the project manually before quitting?
-Rob-
Robert Houllahan
Director / Colorist
Cinelab Inc.
http://www.cinelab.comMackbook Pro
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that’s never happened to me before in color…think i’ll hold off a little longer on making the switch. besides i’ve just heard that an early pre build of the new fcp suite is hiding in a beasement and color is integrated even more closely…..
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