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Activity Forums Adobe After Effects CS6 Production Premium installation issue

  • CS6 Production Premium installation issue

    Posted by James Hoppe on March 21, 2013 at 10:45 pm

    This is an upgrade to a CS5 system. The install is hanging at the C++ installation sequence. This happens even after a restart of the computer system. Any ideas for a fix?

    James Hoppe
    WILX-TV
    Engineering

    James Hoppe replied 13 years, 1 month ago 3 Members · 4 Replies
  • 4 Replies
  • Tom Daigon

    March 21, 2013 at 11:30 pm

    You might want to use the Adobe Cleaner to remove CS5 completely (unless you need to retain it for some reason).

    https://www.adobe.com/support/contact/cscleanertool.html

    Tom Daigon
    PrP / After Effects Editor
    http://www.hdshotsandcuts.com
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  • Todd Kopriva

    March 22, 2013 at 2:40 pm

    Bring questions and issues about downloading, installation, and activation to this forum, where Adobe staff can help you.

    ———————————————————————————————————
    Todd Kopriva, Adobe Systems Incorporated
    After Effects quality engineering
    After Effects team blog
    ———————————————————————————————————

  • James Hoppe

    March 22, 2013 at 3:22 pm

    This is being installed as an upgrade, and I want to give hte users a few days to migrate their settings from CS5 to CS6 since apparently 6 doesn’t import them from previous versions.

    James Hoppe
    WILX-TV
    Engineering

  • James Hoppe

    March 22, 2013 at 3:23 pm

    Will do. Sorry I missed that forum earlier.

    James Hoppe
    WILX-TV
    Engineering

    edit: I don’t have an Adobe login so I cannot post there. Since I personally don’t USE Adobe products anymore . . .

    This is a Win7 Pro system with all of the MS updates done.

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