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CS5 Ultra Keying Eyedropper Not Working
I have a MacBook Pro 13 8 gigs of ram (early 2011) running CS5 Production Suite. When I try and use the eyedropper to select the key color nothing happens. I can see the cursor turn into an Eyedropper but I can select a color. The color square next to the Eyedropper in the effects panel stays black. Anyone seen this and resolved the issue?
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10 Replies
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I just experienced a problem this morning that might be related. I do most of my keying in AE, but I needed some temp keys and used Ultra. When using the eyedropper I did get colors, but the color over which my eyedropper was hovering was NOT the color that appeared in the color window. It was as though the eye dropper was picking up colors nearby, but I couldn’t figure out the pattern.
My best guess was that this was related to the fact that (1) some of the images I was keying had already been scaled in the project window, and/or (2) the Program window wasn’t at 100% size, but using “Fit”. But even showing my footage at full-size and the window at 100% doesn’t seem to fix the issue (I’m using 4K red footage, btw, PPro CS5, OS X). Since these are temp keys anyway it hasn’t been too much of a concern — I’ve been eyeballing it with reasonable success. But +1 to your inquiry. Feels like a bug to me, but I’d like to hear of anyone else’s experience before reporting it….
Ben Unguren
Motion Graphics & Editing
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What operating system? Lion?
Have you installed the latest Premiere Pro updates?
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Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
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Yes. I have installed all of the latest updates.
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Yes the operating system is Lion.
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We’ve identified and isolated a bug that causes the eyedroppers to misbehave on Mac OSX when you’re using multiple monitors. The bug is specifically regarding the use of multiple monitors when they have different vertical resolutions. If you’re not using multiple monitors with different vertical resolutions, then we really want to know about that, because that would be a different bug.
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Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
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I got it to work with a single monitor. Why won’t Adobe just admit this feature doesn’t work in CS5? Clearly it works in CS5.5 and you guys are aware of that.
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> Why won’t Adobe just admit this feature doesn’t work in CS5? Clearly it works in CS5.5 and you guys are aware of that.
We’re still investigating what’s going on.
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Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
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Yup. I have two monitors with different vertical resolutions.
Ben Unguren
Motion Graphics & Editing
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Has there been any resolution to this keying issue using Ultra Key? I have disabled my 2nd monitor and tried a host of other things without success. Please help! Your message says that Adobe was investigating it, but I don’t see any further feedback.
Thanks.
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I run Lion on a single monitor MacBookPro and all I ever get is the dreaded black box when using the eyedropper. But I have sequence that has been mixed down from a two-cam multi-cam source sequence. Can’t eyedrop the original video nor the mixed sequence. Up-to-date with patches I believe.
Running CS5.
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