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conflicting version error…..but the same versions!!
Hi all,
Recently sent an indesign file to another company, and they have replied that they get an error saying that it is a different version or plugin….But we are using the standard version. No plug-ins.Any ideas?
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3 Replies
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Well, the first thing to do is really make sure that both are InDesign or InDesignCS or inDesignCS2.
I know a few people get confused with the older InDesign2 and InDesignCS or InDesignCS2.
Also, be sure you or they haven’t upgraded past an incremental upgrade.
InDesignCS has had two incremental upgrades. It could be just that.
That’s the obvious thing. Are you and they on the same platform?
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when we go Help->About both of us have CS and it says version 3.0
“InDesignCS has had two incremental upgrades. It could be just that” – what do you mean? and how can I tell?
I’m not sure if we are on the same platform. That could be it.
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You mean InDesign=>About InDesign…right?
The first incremental update will take InDesignCS to version 3.0.1
The second deals with shared files and will not allow InDesignCS to open a file from an updated InDesignCS (which has gone with the updated 2nd verison)
Go under Help=>Updates and see how many versions are possible to update. Have them do the same. That might tell you.
If one of you is on a Windows machine and the other a Mac and TrueType fonts are involved, that could be another.
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