-
Client issue with DVD Update
Many thanks to all of you who have helped me with this problem. I had edited a video shot on EX1 on a HD Timeline converted it to SD and created a widescreen SD DVD.
The client complained about the DVD being pixelated badly when it was played in their trade show booth on a 50″ plasma screen.
It looked fine (for sd video) on my 46″ samsung LCDTV and on various other LCDTVs.
I went to the AV company who rented the client the Plasma Screen and DVD player, and as they said the video looked like crap. It looked like a low rez YouTube video! I was shocked! All of my text including lower thirds where blocky and ghosting, barely legible. The AV company then played some of their Test DVDs and they looked okay. Very confusing. I will tell you that first they used composite connections then switched it to component cables, both using a standard DVD player
Well yesterday, I took my DVD to Circuit city and played it on their 50″ plasma screen hooked up to a blue ray player, and it looked fine (for SD Video) No pixelation, all text looked fine! What a relief!
Obviously the problem lies with the AV company’s set-up. My question is how would you explain this to the client who works closely with the AV company? I’m sure they’ll ask me why the other test DVDs look good on their plasma. I really don’t have a answer. How would you deal with this issue? Thanks so much and happy new year to all.
FYI I’m gonna cross post this on the business forum for advice from
-
2 Replies
-
you tell them that any HD capable display should be using HDMI or Component inputs
only. And to check THAT if they encounter any visual oddities.This shouldn’t really be a problem for an A/V company. They should know better
than anyone that wouldn’t look good. Maybe they had an intern or someone
being trained do that initial hookup. -
As I mentioned in my post in your original thread, there are a multitude of factors that can seriously degrade your DVD image: DVD player settings, monitor settings such as aspect ratio, screen resolution, contrast, picture settings such as zoom, etc., and type of output and cables used. Most of these AV companies pay no attention to all this, and most likely the settings will be left at wherever the last user set them, whether or not he knew what he was doing. In my case, I have found that unless I get in there and check everything out ahead of time, my stuff can look like crap.
After the last fiasco, I sent my client a detailed memo for next year’s event, outlining everything to check out with the AV person, in case I am not there to see that it’s done right.
Reply to this Discussion! Login or Sign Up