CC 2015 – Keep getting Error: Cached Preview needs 2 or more frames to playback.

[Tracy Collins]

Tried the suggestion of comp start and end using ‘b’ and ‘n’. no luck.

This problem started for me in the past 2 days. Using AE CC 2015. So annoying!

[Steven Schultz]

How big is your work bar area?

[Brandon Clapp]

Have you cleared your cache? I’ve had this issue before as well and it was caused by the cache filling up.

Go to preferences -> Media and Disk Cache -> Empty Disk Cache

I had to restart After Effects afterwards since it did not work right away.

Hopefully this helps!

[Matt Jones]

I got this sorted by going to Preferences > Memory, and making sure “Reduce Cache size when system is low on memory” is NOT checked.

[Jeff Morey]

Hi all I’m having the same issue.

I tried Matt’s suggestion and it didn’t work for me…. I started getting this error last week and have tried re-installing AE 2x, running disk utility/cleaner, emptying cache, deleting preferences, quitting chrome (and everything else), changing codecs, etc. Previewing correctly ONLY happens when i click on a panel menu pulldown after I hit spacebar/0/period – when the contextual menu appears, preview starts playing correctly. When I release the mouse (and the contextual menu disappears) I lose the RAM green bar and it plays all chunky and messed up again, with that error message (but the message only appears sometimes).

Preview generally is not being saved in RAM at all… the little green indicator bar over the timeline loses it’s green after just a couple frames (it used to span for several seconds… I have 26G RAM dedicated to AE. Unless I click and hold on a menu pulldown at the same time for duration of the preview.

I hope this is resolved soon! thanks all!

[Jeremy Riddle]

I just downloaded a trial version of Trapcode Particular and now get this message every time I try to do anything with the plug in. Adobe says that it is a problem with the plugin and compatibilty with After Effects CC 2015. Red Giant sent a new trial install without update applied (which apparently broke it)
Now I cant do anything without the error. I am at a loss at this point.
Guess I will uninstall again and see what happens. I really wanted to take Trapcode Particular for a test spin.

[Jonathan Perkins]

Going to Preferences > Memory, and making sure “Reduce Cache size when system is low on memory” is NOT checked WORKED for me too! Thanks Matt!

[Greg C neumayer]

I just started getting this error (in AE 2014.2) when I upgraded (trial version) to the new Trapcode package (v13. The one with Tao).

Unchecking the “reduce cache size when system is low on memory”, seems to help, but it’s a total workaround. I’m running 96GB of RAM!

Mid-2010 Mac Tower
OS 10.10.3 (Yosemite)
GeForce GTX 680
96GB RAM
2 x 3.06 6-Core

[James On]

I am having the same issue.

Reducing the cache size did not fix the problem for me.

Edit > Purge All Memory & Disk Cache followed by restarting AE fixed the issue, but only temporarily. The problem returns after multiple preview renders.

Perhaps it has to do with 3D rendering. I am working with 3D objects using Element 3D.

[Calvin Runji]

this is how to fix the issue. get the file to play then pause it. now you are able to play back using ram preview.

https://www.youtube.com/watch?v=e7xTiwp_9vw