CC 2014 won’t work on my new mac pro – license issue?

[Morten]

Reinstall the CC desktop application and sign out, then log in again. You may be prompted to force sign out all other computers, which you should do.

– No Parking Production –

Adobe CC, 3 x MacPro, 3 x MbP, Ethernet File Server w. Areca ThunderRaid 8…. and FCPX on trial

[Kent Beeson]

I was really hoping though doubting this simple suggestion would work – tried what you said and I get this:

any other thoughts? I’d love a fix as this is really frustrating.

thanks

[Kent Beeson]

Would love any ideas, I can’t at all access this CC app as before, all because I now use a different machine.

[Kevin Monahan]

Hi Kent,

[Kent Beeson] “Would love any ideas”

Have you contacted support as the warning indicates?

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!

[Kent Beeson]

finally, yes I contacted them yesterday – over an hour on the phone, and it finally works – they had to screen share, then use an old adobe manager or something previous to CC 2104, then re download then sign out then sign in, trash all unwanted items manually by hand (and still it left many of the CC apps (not CC 2014) on the hard drive), then install afresh all 2014 CC – way too complex

in 10 years it’ll be like this = “you have 1 license running already, do you wish to deactivate or keep on both machines?” We then choose, and it does what we say….why not have it work like this now, why wait another decade….oh well, hard/software is really many years behind where it should be by now (probably because of revenue stream/marketing reasons) – but at least for the moment all is good in CC 2014 land…thanks

[Kevin Monahan]

So glad you’re back up and running, Kent.

Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!

[Kent Beeson]

Thanks again for your help Kevin and Morten