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CatDV (PC) won’t launch
I have a CatDV 9.0.6 client in a server environment that won’t start. I was working with it today, had a couple crashes and now when I launch it I nothing happens. The process never appears in Task Manager either. I tried restarting the machine, uninstalling, reinstalling, restarting, etc., even tried safe mode but to no avail. We have a couple other stations and it is running just fine on those.
I’ve looked for a log file under C:Program Files (x86)Square BoxCatDV Pro 9.0.6 but didn’t find anything. I have no idea what to try next and would appreciate any help anyone could offer. This is Windows 7 Enterprise.
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9 Replies
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The logs should be in App data. That does seem odd for sure.
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After looking at the logs for a hint, if you still have the installer for 9.0.6 around, I’d try reinstalling.
Also, might be a good idea to verify your Java installation if you’ve installed any Windows security updates.
Tim
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Tim Jones
CTO – TOLIS Group, Inc.
https://www.productionbackup.com
BRU … because it’s the RESTORE that matters! -
Here’s the log but I don’t know what to make of the errors:
failed to redirect stderr: Bad file descriptor
failed to redirect stdout: Bad file descriptor
Thu Oct 10 17:09:22 2013
CmdLine=”C:Program Files (x86)Square BoxCatDV Pro 9.0.6CatDV Pro.exe”
Args=
EXEname=C:Program Files (x86)Square BoxCatDV Pro 9.0.6CatDV Pro.exe
Filename=
cd C:Program Files (x86)Square BoxCatDV Pro 9.0.6
redirected output -2 & -2 to fd 3
RegOpenKey SoftwareJavaSoftJava Runtime Environment -> 0 (00000078)
RegQueryValueEx(CurrentVersion) – ‘1.7’
CurrentVersion=’1.7′
RegOpenKey SoftwareJavaSoftJava Runtime Environment1.7 -> 0 (00000078)
RegQueryValueEx(JavaHome) – ‘C:Program Files (x86)Javajre7’
QTJava=C:Program Files (x86)QuickTimeQTSystemQTJava.zipa -
That redirection failure is a system problem. I hate to sound like a cliche, but “have you tried turning it off and back on again?” (reboot) – with Props to Roy and the entire IT Crowd team.
Tim
—
Tim Jones
CTO – TOLIS Group, Inc.
https://www.productionbackup.com
BRU … because it’s the RESTORE that matters! -
That show is very funny Tim, we quote that around here all the time.
“the button on the side, is it glowing?”
Jeff can you send the log to support@squarebox.com they can take a closer look.
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Hahaha, no suggestions is ignored! But, yes, I did try that right off when the problem started.
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Be glad to. I sent it to Rolf (we’ve been emailing) but I will send it to that address to. Thanks Matt.
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Update: It looks like there may be some incompatibility issue between the launcher in CatDV 9 and some other component (most likely a Java update or similar) that we have fixed in CatDV 10. Jeff was able to fix his CatDV 9 installation by copying over the CatDV Pro.exe launcher from v10.
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I got an email from Rolf which solved the issue (thank again Rolf):
“One thing you could try is replace CatDV Pro.exe in the CatDV 9 folder with the corresponding file from CatDV 10. The exe is just a launcher and it’s possible we made some improvements to that since v9. (The CatDV application itself is inside the lib folder).
-Rolf”
Jeff
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