Can’t see anything in viewer window. Just black!

[Dale Cullis]

Hi, I can’t see any images or videos. They’re there, and flash up really quickly every so often if I change the zoom etc but then it is gone again

[Kevin Reiner]

Hmmmm…

That might be pointing to something outside of AE. Maybe graphics card or something. Can you give your machine specs?

-Reiner

Mac Pro 2 x 3 GHz 6-Core Intel Xeon
32GB Memory
Dual-channel 4Gb Fibre Channel PCI Express card
Dell Display (23″ flat panel)
ATI Radeon HD 5770
AJA Kona LSi SD/HD capture card
Rourke 16 TB
Flanders 2460

SOFTWARE
Mac OS X 10.6.5
FCP 7
After Effects CS5
Boris Continuum
Sapphire Plug Ins
All Trapcode Plugs
Zaxwerks Invig

[Dale Cullis]

Hi Reiner,

I’ll be honest I know nothing computer related really, I have a Dell studio laptop that’s 2-3 years old. I don’t know it’s specs, but I save most things to external hard drive so it should have quite a bit free space. It handles things like premiere pro no trouble at all?

[Jessica Poutous]

Hey there,

I know it’s been a few months, but I’m having the exact same problem. Did you ever figure out a solution?

[Dale Cullis]

Hello Jessica,

no I didn’t i’m afraid, I installed it on a friends laptop though and it worked perfectly.

I tried everything, and despite premiere pro and photoshop etc working perfectly on my laptop, after effects just wouldn’t work, so I assume I don’t have enough RAM, I only have 3GB, and I have plenty of memory. I am guessing it’s down to my laptop not being able to handle it though 🙂

[Jessica Poutous]

Thank you for the quick response. I was really hoping you had a magic cure!

I talked to Adobe today for over an hour and they confirmed that my RAM, graphics card, etc., are more than adequate. They only issue they could think of is that I’m running Windows Vista. I’m going to try upgrading to Windows 7 and see if that helps. I’ll be sure to let you know either way.

Thanks again!

[Dale Cullis]

OK, yes thanks, i’d love to know if you find a way to fix it 🙂

[Nicci Wymond]

Hi Jessica & Dale
I stumbled upon your dilemma after a long search while trying to figure this same problem out that I too was experiencing on my Windows Vista 64 PC…eventually after a lot of unistalling and re-installing a tried updating my gpu (graphics card) driver and it was then that I got my comp window in after effects to work! Hope this helps;)

[Jessica Poutous]

Oh my gosh!! That worked!!! I don’t know why I didn’t think of that before!

Thank you so much! You are a lifesaver! 🙂

~Jessica