Can’t see anything in viewer window. Just black!

[Walter Soyka]

Are you looking at a comp viewer for that composition, or perhaps a layer viewer, footage viewer, or locked comp viewer?

A screenshot showing your full UI will help us diagnose your problem.

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog – What I’m thinking when my workstation’s thinking
Creative Cow Forum Host: Live & Stage Events

[Dale Cullis]

Hi Walter, I’m sorry, I just attached the screenshot but not sure it has come, just in case: https://f1.creativecow.net/4454/my-current-window It is here 🙂 thankyou

[Walter Soyka]

Nothing is jumping out at me — can you File > Collect Files, zip up AEP and the PNG and post the whole project?

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog – What I’m thinking when my workstation’s thinking
Creative Cow Forum Host: Live & Stage Events

[Dale Cullis]

https://f1.creativecow.net/4457/curtains-project-file?uploaded=file Here you are, thanks for helping, I am literally pulling hair out here!

[Walter Soyka]

Looks fine here. Must be something wacky going on…

I recommend you first reload the footage (right-click in the project panel, choose Reload Footage), and failing that, clear your caches with Edit > Purge > All Memory and Edit > Preferences > Media & Disk Cache > Empty Disk Cache.

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog – What I’m thinking when my workstation’s thinking
Creative Cow Forum Host: Live & Stage Events

[Dale Cullis]

None of that worked. Really can’t see what’s wrong. When I purged all memory, the image flashed on the viewer for a second and then back to black.

[Walter Soyka]

[dale cullis] “When I purged all memory, the image flashed on the viewer for a second and then back to black.”

Well, that’s really strange. You purged the disk cache, too?

Can you see other PNG files? Can you see that specific image if you convert it to another format (PSD or TIF) first?

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog – What I’m thinking when my workstation’s thinking
Creative Cow Forum Host: Live & Stage Events

[Kevin Reiner]

Try this.

As Walter suggested, change the file to another image format. Then reset AE prefs. To restore default preference settings, hold Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) while the application is starting.

Then start a brand new project, new comp, and see if you still have the problem.

Hope you get it figured out,
Reiner

Mac Pro 2 x 3 GHz 6-Core Intel Xeon
32GB Memory
Dual-channel 4Gb Fibre Channel PCI Express card
Dell Display (23″ flat panel)
ATI Radeon HD 5770
AJA Kona LSi SD/HD capture card
Rourke 16 TB
Flanders 2460

SOFTWARE
Mac OS X 10.6.5
FCP 7
After Effects CS5
Boris Continuum
Sapphire Plug Ins
All Trapcode Plugs
Zaxwerks Invig

[Dale Cullis]

Hi, yes I purged the cache, and i’ve tried it different formats. I reset the prefs, and then started a new project, and re-imported into a new comp, and still nothing shows up in the window?

I really can’t see why this is happening

I just tries importing .mov aswell just to see if it would work, and it is just a black screen for that aswell

[Kevin Reiner]

Are you able to see other image files? Does it appear that its a problem with just this image, or is there a systemic problem within AE of not seeing any images?

Mac Pro 2 x 3 GHz 6-Core Intel Xeon
32GB Memory
Dual-channel 4Gb Fibre Channel PCI Express card
Dell Display (23″ flat panel)
ATI Radeon HD 5770
AJA Kona LSi SD/HD capture card
Rourke 16 TB
Flanders 2460

SOFTWARE
Mac OS X 10.6.5
FCP 7
After Effects CS5
Boris Continuum
Sapphire Plug Ins
All Trapcode Plugs
Zaxwerks Invig