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Forums Letters to the COW Team Cannot open video tutorial.

  • Cannot open video tutorial.

  • Arthur Pither

    March 22, 2011 at 7:25 pm

    Since reloading Windows 7 on my pc I am unable to view any video tutorials from this site. I have Quicktime player, Adobe Media player, Javascript. Is there anything that I am missing? No problem with psdtuts.

    May thanks

    Arthur

  • Abraham Chaffin

    March 22, 2011 at 7:57 pm

    Hello Arthur,

    What browser are you using? What do you see or experience when trying to play the videos? Can you provide a screenshot?

    Abraham

  • Arthur Pither

    March 22, 2011 at 8:46 pm

    Dear Abraham,
    Thanks for the prompt reply. I use Explorer 8. When I go into the tutorial sites and click on a tutorial, at the bottom of the view to play, all I get is a white screen and no movement. This is the first time this has happened. I feel that I have not loaded something since I have never had trouble before.

    Arthur

  • Abraham Chaffin

    March 22, 2011 at 8:48 pm

    Hello Arthur,

    Double check to make sure you have the Flash Player installed:

    https://get.adobe.com/flashplayer/

    Since it is a new OS you may not have it installed and IE doesn’t have a HTML5 fallback yet.

    Once it is fully installed, restart IE and try again.

    Abraham

  • Arthur Pither

    March 22, 2011 at 9:04 pm

    Dear Abraham,
    Well I downloaded Flash Player again. Rebooted the system and tried a tutorial to no avail. Sorry it takes me so long to come back but in Spain I can only get 2mb download.

  • Abraham Chaffin

    March 22, 2011 at 9:19 pm

    Hello Arthur,

    We’ll run a few tests using IE on Windows 7 to see if we can isolate anything on our end. You might try using Firefox or a different browser for the time being.

    Abraham

  • Arthur Pither

    March 22, 2011 at 9:37 pm

    Dear Abraham,
    Thanks for your help, I will download Firefox, I have never used it but there is always a first time. I was about to reload Windows 7 but as you are willing to try different things to help me I will wait to see what you come up with.

    My knowledge of the computer is very limited, although we had computers when I was in business they were only glorified word processors that we set adverts for the Newspapers and magazines on. I retired in 1993 and have been using a pc for the past 3 years, so you can see I have not much experience. Please be patient.

  • Arthur Pither

    March 22, 2011 at 10:07 pm

    Dear Abraham,
    I have now downloaded Firefox to no avail, though I did get a little bit closer. I tried a Richard Harrington video and it came up with my browser is not supported. I block saved the http// and got it to play ok but I cannot at the moment go direct to a video.

  • Arthur Pither

    March 23, 2011 at 8:34 am

    Dear Abraham,
    I have finally solved the problem with no video. I don’t know if I went the right way about it but the result is what I wanted. I reloaded Windows 7, I realise that I will have to reload my programmes again, but I do not have many.

    Thanks for you help, time and patience

    Arthur

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