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Cannot open video tutorial.
Since reloading Windows 7 on my pc I am unable to view any video tutorials from this site. I have Quicktime player, Adobe Media player, Javascript. Is there anything that I am missing? No problem with psdtuts.
May thanks
Arthur
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8 Replies
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Hello Arthur,
What browser are you using? What do you see or experience when trying to play the videos? Can you provide a screenshot?
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Dear Abraham,
Thanks for the prompt reply. I use Explorer 8. When I go into the tutorial sites and click on a tutorial, at the bottom of the view to play, all I get is a white screen and no movement. This is the first time this has happened. I feel that I have not loaded something since I have never had trouble before.Arthur
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Hello Arthur,
Double check to make sure you have the Flash Player installed:
https://get.adobe.com/flashplayer/
Since it is a new OS you may not have it installed and IE doesn’t have a HTML5 fallback yet.
Once it is fully installed, restart IE and try again.
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Dear Abraham,
Well I downloaded Flash Player again. Rebooted the system and tried a tutorial to no avail. Sorry it takes me so long to come back but in Spain I can only get 2mb download. -
Hello Arthur,
We’ll run a few tests using IE on Windows 7 to see if we can isolate anything on our end. You might try using Firefox or a different browser for the time being.
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Dear Abraham,
Thanks for your help, I will download Firefox, I have never used it but there is always a first time. I was about to reload Windows 7 but as you are willing to try different things to help me I will wait to see what you come up with.My knowledge of the computer is very limited, although we had computers when I was in business they were only glorified word processors that we set adverts for the Newspapers and magazines on. I retired in 1993 and have been using a pc for the past 3 years, so you can see I have not much experience. Please be patient.
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Dear Abraham,
I have now downloaded Firefox to no avail, though I did get a little bit closer. I tried a Richard Harrington video and it came up with my browser is not supported. I block saved the http// and got it to play ok but I cannot at the moment go direct to a video. -
Dear Abraham,
I have finally solved the problem with no video. I don’t know if I went the right way about it but the result is what I wanted. I reloaded Windows 7, I realise that I will have to reload my programmes again, but I do not have many.Thanks for you help, time and patience
Arthur
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