camera raw – beginner question

[Ryan Holmes]

Are you talking about CR2 files?

You can open them from within Photoshop (File –>Open) or from your file browser, just right click on the file and choose Photoshop as the program to open with.

Ryan Holmes
http://www.ryanholmes.me
@CutColorPost

[Suzin Daly]

Ryan,

I have tired both ways you suggested. I get “Could not complete our request because the file appears to be from a camera model which is not supported by the installed version of Camera raw.”

In theory I should have been able to open the CR2 files. I also checked for updates and restarted the computer.

Thanks for trying, it is appreciated.
Best
Suzin

[Ryan Holmes]

What version of Photoshop do you have?

Ryan Holmes
http://www.ryanholmes.me
@CutColorPost

[Suzin Daly]

Photoshop from the Production group CS 5.5
Adobe photoshop camera raw version 6.7.0.339

I did check for updates.

[Ryan Holmes]

Suzin – that is strange. Here’s a couple avenues to try.

(1) Call/email Adobe tech support about the issue.
(2) Deactivate and uninstall CS5.5. Restart your computer and then reinstall CS5.5
(3) Try another product to see if you can open the raw files – Adobe Lightroom allows for a free 30 day trial.

Do you know what camera the CR2 files are coming from? Possible it’s not supported under your version of Camera Raw?

Ryan Holmes
http://www.ryanholmes.me
@CutColorPost

[Suzin Daly]

Ryan,

As strange as this may seem, I am glad that you feel it is strange. I always think it is me. I am not the most technical of people. You have been very helpful. At least I know that I did some right things.

The camera I used is a borrowed Canon Rebel Ti4, 2012.

I will follow your suggestions in downloading free trial Lightroom and I could also do a free download with CS 6. [ I have two PC and Mac ] plenty of places to put trials. If the 6 works that gives me the answer, which could be that my version of photoshop does not support the Rebel canon.

[Ryan Holmes]

[Suzin Daly] “The camera I used is a borrowed Canon Rebel Ti4, 2012.”

That’s your problem. You’ll need a minimum of Camera RAW 7.1 to access the T4i CR2 files.

https://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html

Looks like it’s time to update your software! 🙂

Ryan Holmes
http://www.ryanholmes.me
@CutColorPost

[Suzin Daly]

Ryan,

Thanks for the assistance. I appreciate the time you and others have put in to be of help.

Best
Sz