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Black Magic Intensity Shuttle issues BLACKSCREEN
so i am having issues with my Black Magic Shuttle i can get it to work with HDMI output going to the TV but for some reason it wont work on the PC i just get a black-screen i cant find a fix for this can anyone help me please im in Australia, latest drivers Win7
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26 Replies
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Welcome to the club. What computer are you using?
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custom pc with usb 3.0 motherboard
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I’ve tried one desktop and 4 laptops with the shuttle, never gotten video within the BM software. When I call tech support, they tell me to check that my capture settings match the camera (both at 60i, etc). If that doesn’t solve it, they pretty much tell me that my hardware is incompatible.
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Explain exactly when it works and when it doesn’t work.
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it doesnt work on the ME program or on the pc in general my pc works has all the right stuff and it goes through to my tv thats it
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Ok, so you’re saying pass-through works fine, as you’re getting video on your TV from the Shuttle output, correct?
But when you record, it’s just recording black video, correct?
Does the preview in Media Express show the correct video, or is it just black also?
Also, under the source, is the Shuttle being selected?
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just black i have tried all video formats, regions but nothing but when i change it the tv screen goes black then it reappears
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Go into Control Panel – Hardware and Sound – Black Magic Control Panel. Select a different input, click Ok, go back into Control Panel, select the correct input, click Ok.
See if that helps.
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still nothing :/
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It may not like that USB 3.0 port. You can get a internal PCI-E USB 3.0 card, that should work. Make sure it’s plugged into a fast enough PCI-E slot though. Check BMD’s site for compatible cards, or browse this forum.
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