Be careful with your OSX Creative Cloud update. It’s deleting things.

[Steve Connor]

Shocking! Have Adobe issued any guidance on how to repair any damage this monumentally stupid piece of programming has done?

[Scott Witthaus]

[Steve Connor] “Have Adobe issued any guidance on how to repair any damage this monumentally stupid piece of programming has done?”

ya gotta pay an extra monthly fee for that information….

😉

Scott Witthaus
Senior Editor/Post Production Supervisor
1708 Inc./Editorial
Professor, VCU Brandcenter

[Jeremy Garchow]

Haven’t seen anything yet.

It’s concerning as I know a few of my machines updated yesterday.

[Walter Soyka]

See my post in the After Effects forum. Backblaze has a workaround.

https://forums.creativecow.net/thread/2/1070662

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive   |   RenderBreak [blog]   |   Profile [LinkedIn]

[Andrew Kimery]

[Steve Connor] “Shocking! Have Adobe issued any guidance on how to repair any damage this monumentally stupid piece of programming has done?”

Hope you have a recent backup on hand?

Autoupdate is the devil and I really hate it when companies have it turned on by default. I know software creators (especially those making operating systems) like it because users in general are bad at keep things up to date (which could leave them open to security flaws), but having things change w/o the users permission/knowledge is no bueno.

I try to turn off autoupdate anytime I install new software but sometimes I don’t always remember to.

-Andrew

[Walter Soyka]

[Andrew Kimery] “Hope you have a recent backup on hand?”

The irony is that it deletes a folder that the backup system uses to identify the drive (and thus does not backup).

Direct link to Backblaze’s workaround:
https://backblaze.zendesk.com/entries/98786348

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive   |   RenderBreak [blog]   |   Profile [LinkedIn]

[Andrew Kimery]

[Walter Soyka] “The irony is that it deletes a folder that the backup system uses to identify the drive (and thus does not backup).

Direct link to Backblaze’s workaround:
https://backblaze.zendesk.com/entries/98786348“

Obviously if you are a Backblaze user you have a unique problem, but non-Backblaze users (or Backblaze users that also do local, manual backups with another app) should be able to restore the missing files from a recent backup I would assume.

[Walter Soyka]

Good point — I was looking at this from the Backblaze user’s POV, because I’m a Backblaze user.

The bug causes the installer to stupidly remove the alphabetically-first hidden folder on the root. Very, very sloppy.

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive   |   RenderBreak [blog]   |   Profile [LinkedIn]

[Andrew Kimery]

[Walter Soyka] “Good point — I was looking at this from the Backblaze user’s POV, because I’m a Backblaze user. “

Out of curiosity how do you like Backblaze? I’m on the fence between them and CrashPlan. I’m leaning towards CrashPlan because their FamilyPlan option will be cheapper annually compared to BackBlaze which doesn’t have any ‘bundle’ pricing as far as I know (I have 5 Macs I’ll need to backup). Both services seem very well reviewed and, to me, it doesn’t seem like there is really a wrong decision to make.

[Mathieu Ghekiere]

I know you didn’t ask me, but as another casual user: I like Backblaze.
I don’t have experience with Crashplan to compare, though.

I like that Backblaze doesn’t seem to take up a lot of resources, it’s interface on OSX is pretty straight forward, and in the few times I needed it, it seemed to do it’s job. Also, after 6months of uploading my complete computer, it was nice that there is a simple option of transferring your backup to a new computer (where I had put a backup back manually from a hard drive). The only thing I don’t like is the web-interface to get your files back.
I also didn’t have big crashes in cases that I needed it, so I haven’t needed Backblaze for full restores yet either. So can’t comment on that.

https://mathieughekiere.wordpress.com