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Activity Forums Creative Community Conversations Be careful with your OSX Creative Cloud update. It’s deleting things.

  • Trevor Asquerthian

    February 14, 2016 at 11:58 am

    BackBlaze release details of their hardware testing – which is a pretty good reason to support them.

    They also have interesting alternative to Amazon storage in beta.

    I’ve now created multiple .adobedontdelete files …. Surely they will fix this soon (and it is a major mistake – but great publicity for BackBlaze perversely)

  • Gary Huff

    February 14, 2016 at 9:49 pm

    [Trevor Asquerthian] “Surely they will fix this soon “

    I’m getting an update at this very moment.

  • Andrew Kimery

    February 14, 2016 at 10:01 pm

    [Mathieu Ghekiere] “I know you didn’t ask me, but as another casual user: I like Backblaze.”

    Thanx Mathieu, I’m always game for real world feedback!


  • Trevor Asquerthian

    February 14, 2016 at 11:35 pm

    Version released on 2/14/2016

    Fixed an issue in the Creative Cloud for desktop app for Mac where in some scenarios the application may incorrectly remove files with user writeable permissions from the system root directory.

  • Tim Wilson

    February 15, 2016 at 12:14 am

    [Trevor Asquerthian] “Version released on 2/14/2016

    Fixed an issue in the Creative Cloud for desktop app for Mac”

    Ideal scenario, A: Do no harm.

    Ideal scenario, B: Work around the clock, including a holiday weekend, until you post the fix.

    This really was a pretty fgjking hideous bug, but very impressive response time over a weekend getting it fixed. (Earliest report I can find is Thursday afternoon, to Sunday morning for the fix.)

    Not that I have a super-long list of bugs quite this bug-tastic over the years, but I sure don’t have anybody else on my list of sub-72 hour fix turnarounds….and if there were, srsly, Valentines/Presidents Day weekend? Noice.

  • Bill Davis

    February 15, 2016 at 5:35 am

    I’m actually feeling kinda bad for Adobe about this.

    Partly because I’ve been a strong public advocate of using leading spaces to adapt sort order in FCP X databases, including in my Movieola seminar that’s been up for almost 3 years now.

    I know it’s silly to even imagine that somebody might have picked that up and later applied it to their practices in Premiere, and in doing so, stumbled into one of the precursors to folks having had their files auto-deleted in this mess.

    I know it’s not likely, and probably egotistical of me to think I’ve ever reached enough folks to matter, but it would still suck.

    Murphy’s law has damn sharp teeth sometimes.

    I just hope EVERYONE had backups in play.

    Suddenly losing all your hard work of significant editing? – Truly the pits.

    Know someone who teaches video editing in elementary school, high school or college? Tell them to check out – video editing curriculum complete with licensed practice content.

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