BCC9: Extruded Text Window doesn’t load . . .

[Jon Kozenko]

James,

Sorry that you are having this problem. A few questions to start.

First, did this function operate initially after you installed BCC OFX? If so, was there anything, such as an update to BCC, Vegas or Windows, after which this function stopped? Does Vegas itself remain functioning after this window fails to launch? Lastly, which exact version of BCC OFX 9 are you running? The latest version is BCC OFX 9.0.2d, so if you’re running an earlier version, I would recommend Uninstalling that and reinstalling using this update.

In addition, I would recommend Closing Vegas and deleting the ‘13.0’ folder from this location –
C:\Users\[CURRENT USER]\AppData\Local\Sony\Vegas Pro

Also, with Vegas still closed, delete any files pertaining to BCC OFX in this directory –
C:\Users\[CURRENT USER]\AppData\Local\BorisFX\Boris Continuum Complete

Hope this helps.

Thanks.

[James Simmons]

Thanks for getting back to me John. I appreciate that. I will follow your instructions later this evening once I get home. The program worked fine on a 32-bit machine and SV10 6 months ago. I recently built a new computer and installed everything. I do not remember updating the BCC software so that may be the issue.

I’ll try all of your suggestions.

James

[Jon Kozenko]

James,

Just checking in to see if you had a chance to clear these files, and if so, if clearing these files had any effect, as another user just reported what seems to be an identical situation (albeit his version of Vegas is different, so I suspect this is not a factor).

Thanks,

Jon

[James Simmons]

Sorry for the late response Jon,

Yes I tried clearing all the files. I upgraded to BCC 9.0.2d. I installed the new Sony Vegas Build 453 (just released). I uninstalled BCC 9 (using IO Uninstaller) to insure there were no artifacts left. Reinstalled BCC9. It still wont load the txt editor. It does not kill or lock Vegas; I simply close the window and continue working. All other BCCFX still work fine.

James

[Jon Kozenko]

James,

Does the BCC Type On Text window come up? Also, does BCC Extruded Spline seem to operate fine? If not, try something like BCC Lens Flare 3D.

Thanks,

Jon

[James Simmons]

Yes. Extruded Spine and Lens Flare 3D both work fine. See attached photo. This is all that comes up. When I press the launch window . . . nothing happens.

(EDIT): I also have NewBlue Titler Pro 2 and it works. All the Sony Titlers and Pro Type Titlers also work.

James

[Seb Smith]

Hello, I have the same issue of you, it appeared at the same time on 2 computers. Makes me think it’s a windows update causing it, perhaps the “get windows 10” update, I’d say try rolling back. (if you have windows 7)

[James Simmons]

Hey Seb,

I’m running Windows 8.1 but I think there is an ‘update’ that caused this. My computer does not update without notifying me but I haven’t a clue which one did it.

I tried restoring waaaay back to an earlier date but no luck. I (too) have searched the internet over the past few weeks and noticed more computers reported this same issue. I hope a fix is coming soon . . .

James

[Jon Kozenko]

James,

The BCC Type On Text filter should have a pretty much identical text window – does that also fail to launch? If so, do you think you’d be willing to try the trial for either Boris RED or Boris Graffiti? I ask because if the Type On Text also does not launch, this could be the result of the filters being unable to read Font files, in which case, if it is related to the Fonts, RED and Graffiti might crash on launch if you tried to use them.

Thanks,

Jon

[James Simmons]

Absolutely! I’ll download them and try them out later this evening.

James