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Avid Upgrade Issue (Dongle)
Specs/ g4 mac osx 10.4.7, Avid express pro 5.5
I bought $50 bucks for the update to 5.5, then registered it and recieved the dongle updater I downloaded the link from my email, and did all of the following things these are the errors I’m getting..
Searching for *AA****…
*AA**** could not be found.
in the dongle updater its missing an A cause my dongle serail # is *aaa****, I assume this is a problem? the updter is searching for the wrong dongle serail number..I assume this is an avid problem, that needs to be done by them, Or can i tweak this myself? I tryed countless times to get through to avid via email and by phone but failed on both ends(On hold for an hour, and email reply)..thanks to all who reply -
3 Replies
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One of our customers had the same problem.To fix this you have to send your dongle back to avid (via RMA)for an exchange.
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Here’s info on why you need to replace your dongle…
https://www.avid.com/content/9824/ReadBeforeInstalling_DuoDongleInfo.pdf
— Wes Plate
Automatic Duck -
I already contacted Avid warranty, and they confirmed my dongle was eligible for an updater via email, and I did not have to have my dongle replaced.
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