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Forums AJA Video Systems Audio issues with CS6 Kona 3

  • Audio issues with CS6 Kona 3

     Matt Dean updated 7 years, 2 months ago 15 Members · 31 Posts
  • Robert Brown

    June 5, 2012 at 5:56 am

    I went back and tried a couple of things. Toggling settings does something but what I’ve really noticed is that the audio performance is terrible when there is only audio in the timeline. It’s also bad playing an audio track in the preview monitor. The audio would play one out of three times and would sometimes just go mute after a couple of seconds even though the meters are still moving. I also found if I took just random video and put it with my audio only track the performance when to what you would expect. Kind of an issue since often you cut audio first and add video later.

    Robert Brown
    Editor/VFX/Colorist – FCP, Smoke, Quantel Pablo, After Effects, 3DS MAX, Premiere Pro

    https://vimeo.com/user3987510/videos

  • Carl Frey

    June 5, 2012 at 3:52 pm

    Have you heard anything back? This was a HUGE issue with cs5 and AJA that never got fully resolved. Was certainly hoping this had been addressed better in the drivers for CS6.

  • Erik Naso

    June 5, 2012 at 11:56 pm

    Same issue with the Kona LHi. Changing to anything other than AJA Kona out helps. Built In Digital Out works best for now. Same problem back with 5.5. Ugh. I just noticed today that I get no audio from my Mac if Premiere Pro is open. So if I play a video clip outside of premiere I get no audio. Have to close Premiere first then the audio games back. Anyone else have this issue?

    Blog https://www.eriknaso.com
    My Vimeo Page https://vimeo.com/user626030
    Follow me on Twitter @ErikNaso

  • walter biscardi

    June 6, 2012 at 1:30 am

    [Erik Naso] ” Changing to anything other than AJA Kona out helps. Built In Digital Out works best for now”

    Your main System Preferences > Audio > Output needs to be set to something other than AJA Kona. This is how the new Transmit Engine in Adobe works, it will override the System Prefs and play out via the Kona.

    Walter Biscardi, Jr.
    Editor, Colorist, Director, Writer, Consultant, Author, Chef.
    HD Post and Production
    Biscardi Creative Media

    “This American Land” – our new PBS Series.

    Blog Twitter Facebook

  • Erik Naso

    June 6, 2012 at 6:04 pm

    Thanks Walter

    I wasn’t able to get any audio from the computer at all when playing files. Only from Premier. I called AJA and reinstalled the AJA software NDD version and now the issue is fixed. I haven’t tested the playback yet.

    Blog https://www.eriknaso.com
    My Vimeo Page https://vimeo.com/user626030
    Follow me on Twitter @ErikNaso

  • Erik Naso

    June 6, 2012 at 6:59 pm

    I tested the audio after reinstalling the AJA software and it’s still bad. Lots of dropout and back to no audio output outside of Premiere when the program is open. I have to quite Premiere Pro to get audio from a movie or anything with sound. This is frustrating and I can’t edit like this today.

    Blog https://www.eriknaso.com
    My Vimeo Page https://vimeo.com/user626030
    Follow me on Twitter @ErikNaso

  • AJA Sales Department

    June 6, 2012 at 7:14 pm

    It’s critical that both the System Preferences audio settings and the Premiere Audio Hardware preference not be set to “AJA”. If either is set to AJA hardware, drop outs and distorted audio will result. Also important: if the setting in either case is incorrect and then corrected, the system must be rebooted before audio will be restored to correct operation. The usual settings for the Mac OS audio should be “Line Out” or “Internal Speaker,” etc. Anything other than “AJA”. For Premiere, the usual setting should be “System Default” etc. and not “AJA.”

    This information was provided in the Release Notes document supplied with the latest AJA Adobe Mac Plug Ins:
    https://www.aja.com/ajashare/ajadocuments/AJA_Adobe_Plugins_Mac_10.3.pdf

    From that document:
    • AJA KONA and Io Core Audio drivers are not used in Premiere Pro. The Core
    Audio driver will show up in the Premiere Pro Audio Hardware selector, but users
    should instead select the Premiere Pro default audio device. If the Core Audio
    driver is selected, some audio problems may occur. See the the AJA Adobe Plug-ins
    manual for more information on setting up the audio output in Premiere Pro.

    If you need assistance configuring the audio, please feel free to contact AJA Technical Support via phone or email.


    AJA Video Systems
    +1 (530) 274-2048 Intl.
    (800) 251-4224 US
    [email protected]

  • Erik Naso

    June 6, 2012 at 7:47 pm

    Thanks for the settings however I’ve done all of them and this is what I still have problems with.

    Setting system audio to Line Out results with no audio output from my Mac Pro outside of Premiere Pro. Websites,movie clips audio files all playback with no audio.

    Still getting dropout in Premiere Pro.

    Blog https://www.eriknaso.com
    My Vimeo Page https://vimeo.com/user626030
    Follow me on Twitter @ErikNaso

  • Greg Jones

    June 6, 2012 at 7:50 pm

    Yeah. I’ve tried just about every setting as well. Setting Audio to System Default seems to help a little but I still get silence and drop outs left and right. I have Avid Media Composer and Final Cut Pro 7 on the same system and do not have any issues at all with either one of them.

    Greg Jones
    D7,Inc.
    Orlando,FL.
    https://www.d7-inc.com

    Greg Jones
    Orlando,Fl.
    https://www.d7-inc.com

  • AJA Sales Department

    June 6, 2012 at 8:00 pm

    As noted above, if you are still experiencing an issue configuring your audio, please feel free to contact AJA Technical Support via phone or email to review your configuration.


    AJA Video Systems
    +1 (530) 274-2048 Intl.
    (800) 251-4224 US
    [email protected]

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