API Failure – Adobe Premiere Pro CS3 - Adobe Premiere Pro

Adobe Premiere Pro

API Failure – Adobe Premiere Pro CS3

Posted by Jaeson Jrakman on August 23, 2012 at 4:52 am

I apologize for the length of this post but I wanted to post as much detailed troubleshooting information as I could.

I’m a bit of a novice with Premiere, so please let me know if there is any other information you might need.

This essentially a rewrite of a post I made here:

https://www.techsupportforum.com/forums/f159/api-failure-adobe-premiere-pro-cs3-650431.html

But I’m including the link just in case something that is posted there might be of use here.

First, here’s my computer stats:

Windows XP Home Edition Service Pack 3 (build 2600)

2.67 gigahertz Intel Core2 Quad Q9400
64 kilobyte primary memory cache
3072 kilobyte secondary memory cache
64-bit ready
Multi-core (4 total)
Not hyper-threaded

Board: Intel Corporation DG31PR AAD97573-304
Serial Number: BTPR90800SZ8
Bus Clock: 1333 megahertz
BIOS: Intel Corp. PRG3110H.86A.0064.2009.0212.1149 02/12/2009

3326 Megabytes Usable Installed Memory
Slot ‘J6H1’ has 2048 MB
Slot ‘J6H2’ has 2048 MB

3165.30 Gigabytes Usable Hard Drive Capacity
1594.92 Gigabytes Hard Drive Free Space

Using Adobe Premiere Pro CS3

I’ve looked for the solution here:

https://premierepro.wikia.com/wiki/Error:API_failure

https://forums.adobe.com/thread/429742

https://forums.creativecow.net/thread/3/897903

I’ve seen some other sites on the matter too but I don’t have the URL’s handy at the moment.

But nothing there seemed to help.

I haven’t tried the PERL cure though, only because I’ve never heard of it and have no idea what it is, or what it does. Does anyone know what this is and if I should try it?

I won’t go through the old project I was working on, just the one I’m working on now. If you need more history, you can read it at the techsupportforum.com link above.

I want to preface this by saying that I have previously rendered out a half hour film at 720p with the same software and computer, so this really has me confused. I have also used Premiere to capture and convert an hour long VHS cassette.

The project I am working on is roughly 5 minutes long, with approximately 55 assets in it. That’s 55 cuts.

I’m rendering out a 720p .mov file with Quicktime format with the H264 codec with a bit rate of 144,000 kbps through Adobe Media Encoder.

I have also tried rendering out at various bitrates going all the way down to 3000kbps.

All the assets are .mov files that I rendered out of Adobe After Effects with a Photo-JPEG codec, which has always worked very well for me in the past.

I’ve double checked each .mov file to make certain that they were all at 29.97 fps, they were.

I’ve also double checked to make certain that there wasn’t any blank spaces in between edits, there wasn’t. I also tried laying down a transparent video layer on top of it all, and it didn’t work.

Basically I’m getting low memory error messages, API failure messages just before it’s finished rendering, and most recently the [….SrcPPixHandleUtilities.cpp-114] error message.

I can render out each of these clips individually just fine, and have done so.

It seems when I get up to about 15 .mov clips or so, I start getting low memory messages. If I keep adding clips, when I get to about 20 clips or so, it starts giving me the no output message.

I’m suspecting this may be a lack of memory issue, though I’m really confused as to why this might be, considering that I rendered out a half hour film with the exact same software and computer at 720p just fine.

I’m wondering if it has to do with the number of clips, since the half hour film I rendered out only had about 10 or 12 separate clips whereas this time I have about 55 clips I’m attempting to render out into one .mov.

I have rebooted my computer repeatedly throughout this process with the same results.

Does the amount of clips kept in the Project file tax memory?

I’m also wondering if my memory is being taxed elsewhere. When I bring up the Windows Task Manager, and look at the processes tab, I see that I have 54 processes running. Do I really need that many processes running?

Here are the processes that are running:

chrome.exe
chrome.exe
chrome.exe
chrome.exe
chrome.exe
tasmgr.exe
FNPLicensingService.exe
chrome.exe
PhotoshopServer.exe
searchindexer.exe
MsPMSPSv.exe
svchost.exe
daemonu.exe
NMSAccessU.exe
raysat_3dsmax2012_32server.exe
raysat_3dsmax2010_32server.exe
WindowsSearch.exe
Adobe Premiere Pro.exe
ctfmon.exe
Updater.exe
iTunesHelper.exe
realsched.exe
alf.exe
GrooveMonitor.exe
AvastUI.exe
Veoh_Giraffic.exe
Veoh_GirafficWatchdog.exe
LEXPPS.EXE
spoolsv.exe
LEXBCES.EXE
AvastSvc.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
LSSrvc.exe
svchost.exe
svchost.exe
chrome.exe
AppleMobileDeviceService.exe
lsass.exe
services.exe
winlogon.exe
jqs.exe
csrss.exe
smss.exe
iPodService.exe
mDNSResponder.exe
GoogleCrashHandler.exe
explorer,exe
System
System Idle Process

All of these process show varying Mem Usage between 2000K and 40000K. All of them show 00 under CPU except for System Idle Process which shows 99.

Below is says Commit Charge 1404M/6487M

As of this writing the only thing I have open is one window and one tab of Chrome, Adobe Premiere Pro, and the Task Manager.

So I’m not sure what all this other stuff is. I have no iPod or Apple mobile devices.

I’m beginning to understand why folks opt for Final Cut Pro. 🙁

Jaeson Jrakman replied 14 years ago 2 Members · 3 Replies
3 Replies

Jeff Pulera
August 23, 2012 at 2:05 pm

A couple of processes on your list jumped out at me, the “Veoh_Giraffic” ones. Google that name, here is one of the things I found –

Is Veoh_Giraffic.exe using too much CPU or memory ? It’s probably your file has been infected with a virus.

I would get rid of this first off and see if that helps

Jeff Pulera
Safe Harbor Computers
Jaeson Jrakman
August 23, 2012 at 2:14 pm

Thanks so much for your response!

I think the Veoh_Giraffic thing was something that mwas downloaded when downloading the Veoh Player

https://www.veoh.com/forum/showthread.php/6410-veoh_giraffic-exe

I don’t mean to sound dense, but how do I go about removing it? What is the proper procedure for something like this?
Jaeson Jrakman
August 24, 2012 at 5:09 am

I removed the Veoh_Giraffic processes by uninstalling them. Then I tried rendering out a Quicktime again with the H.264 codec that has always seemed to work for me in the past. This time it stopped relatively early, and gave me a No Ouput Generated error message.

I also then got a “Adobe Premiere Pro us running very low on system memory” message.”

I’ve gone through and tried rendering with different formats through Media Encoder.

I tried the MPEG-2 and got a Debug Event when it hit frame 6525 and the [….SicPPixHandleUtilities.cpp-114] error message. It then said it had to shut down because of a serious error, whatever that means.

I then tried MPEG-2-DVD which stopped on frame 6305 and I got a message that it encountered a problem and needs to close.

Then I tried the H.264 which when it hit frame 6787 gave me the [….SicPPixHandleUtilities.cpp-114] error and said that it failed to return a video frame, and was canceling the operation.

Then I tried Adobe Flash Video, which gave me the [….SicPPixHandleUtilities.cpp-114] error message and said it failed to return a video frame.

Then I tried Real Media and it stopped on frame 6090, said it encountered a problem and needed to close.

Then I tried Windows Media, and it said it would take 5 hours to render so I stopped it and got an unknown error.

Then I tried to just Export Movie with a .avi and at frame 7757 I got the [….SicPPixHandleUtilities.cpp-114] error and a message saying that there was an error compiling movie-unknown error.

I’ve looked at these two sites, but the solutions don’t seem to work for me:

https://forums.adobe.com/message/4367227

https://forums.creativecow.net/thread/3/900362

I read that if I “have a red line over the timeline after importing a video and before adding any effects… your project is wrong for your video.”

But there’s always a red line over the timeline wherever there are existing video assets in the timeline, even when it works. Should this be?

Reply to this Discussion! Login or Sign Up

Creative Communities of the World Forums

API Failure – Adobe Premiere Pro CS3