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Animate Buttons Problem
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Hi Jeff…no luck. When I first started the project, it transcoded and rendered the motion menus fine, as I added more menus (only have 15 or so, simple psd’s with text) and went to render motion menus, same crash and message “input contract violation”. Is there a charge for calling Adobe?
Update: I just tried to burn a project that I sucessfully burned a month ago and I get the same errors, out of memory, save and exit. So many people are getting error, how could it not be a problem with Encore? I have no clue what I would do if this project was due monday morning. Should I reinstall, try the 3GB switch?
Just tried another project that I delivered to a client a few months ago…now it won’t work: out of memory while transcoding audio files…something is really wrong.
Thanks, Jeff
Jeffrey S. Gould
Action Media Productions -
[Jeffrey Gould] “When I first started the project, it transcoded and rendered the motion menus fine, as I added more menus (only have 15 or so, simple psd’s with text) and went to render motion menus, same crash and message “input contract violation”.”
I’m confused. If your menus are .psd still images with text, why are you making them motion menus? How are you making them motion menus?
If a project that worked before is now no longer working, then something has changed on your system. From too many things open at one time to a corrupted installation to any hardware or codec or driver changes, there is some troubleshooting ahead for you. If you disabled the 3 GB switch, maybe you should try enabling it again and burning the old projects.
Also try to build a disc image and use the excellent freeware program Imgburn to burn the image to disc. This may help if you get errors when building the project
Try reverting all of your assets to original, clearing the media cache database, closing down all other programs and background processes, and then building the project again. Transcoding everything at once at build time may help.
This is all just general troubleshooting stuff with Encore – I’d probably need to be looking over your shoulder to come up with more specific stuff at this point.
PS – If the problem is Adobe’s, then they likely won’t charge you for tech support. If they decide it’s your mistake, then it’ll cost you. Your call. (No pun intended)
-Jeff
The Focal Easy Guide to Adobe Encore DVD 2.0
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Thanks Jeff, I’ll explain. I have a main menu with an AVI from AE as the background and also the chapter menu is supposed to have animated buttons, besides that there are 15 text menus and two timelines, 1) 14 minutes and other 3 minutes. I didn’t disable 3GB yet, was reading how to when I received your post. I do use a matrox/adobe system, but there have been updates with both since these projects were first completed. I cleaned the media cache and deleted the entry, rebooted, tried transcoding and I get the Out of memory right away.
I always shut down programs when I’m working in Encore. I can’t see it being the 3GB when it worked since July…has to be the updates. Do you know when the last Encore update was?
Jeffrey S. Gould
Action Media Productions -
Encore was updated in August.
Matrox really throws a wrench into the works. I can’t help you at all there, sorry.
Encore CS3 uses the same media core engine as Adobe Premiere Pro CS3, so it’s very possible that Matrox can now affect Encore, for better or worse.
I’d suggest rolling back both the Matrox and Adobe installations to a time when they worked – before the most recent updates.
You may have to call both companies for help.
-Jeff
The Focal Easy Guide to Adobe Encore DVD 2.0
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I just posted on the Matrox forum. Really, there were no other updates on Encore since then? Matroxs update came out after the premiere update in November, so they were both updated around the same time. Should I even bother with the 3GB switch?
Jeffrey S. Gould
Action Media Productions -
I would. You have memory issues, and anything you can do to change what’s going on with your system memory is worth a try.
You can always enable the switch again if disabling it doesn’t work.
-Jeff
The Focal Easy Guide to Adobe Encore DVD 2.0
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I have a Dell M90 lapto with the CS3 suite on it, should I copy all the files over and try to create it on there?
When you change the 3GB switch, it still shows as 3.25gb of ram…it does that on my laptop as well, so hard to tell in which config you are in.
Also, I’m rendering motion menus and even though it says 450 of 450, the blue line does not go all the way to the right and the timer is still going and if I hit cancel, it doesn’t play the menu correctly.
I reverted all transcodes, delted cache, cleaned cache, then the video buttons worked, but it froze on the transcode of the 205mb AVI. It says Importing Menu_avi….this is the same place it stalls while trying to burn. It happens with every DV avi file I try to use. I’m stumped.
Jeffrey S. Gould
Action Media Productions -
I followed your suggestions and reverted the transcodes, deleted cache in registry,but when I tried to transcode all at once, it froze on the avi, then I went back and did it separately and it worked. I was able to burn a dvd. So at this point I’m not sure if its the 3gb switch turned off or everything else or the combo thereof. I’m going to go back and see if I can burn the previous projects.
Also, when you edit a menu in photoshop, what is the process for getting back into Encore? 8 times out of 10 after I save the changes in PS and go bck to Encore, it crashes Encore. This has been happening since version 2 on a different computer. Thanks for everything. Jeff
Jeffrey S. Gould
Action Media Productions -
Hi, Keyword….1 working DVD. I cannot duplicate my success, it hangs up on transcoding the AVI, then I get out of memory errors. I’ll call Adobe next week.
I was able to burn a perfect DVD on my laptop, so this is computer related or Matrox related.
Jeffrey S. Gould
Action Media Productions
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