A student of mine has run into an Avid problem I can’t find a solution for. They shot on the Red at 2048×1080 24FPS and it won’t export with the subtitles. They are using the subcap generator to create the subtitles and the export fails when the layer is enabled but it worked when it’s disabled it. It gives an error saying
“AMA plugin unable to provide sample”.
Do you know what could be causing this or how to possibly fix this?
I’ve never used this feature so I don’t have an answer for them.