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Activity Forums Adobe After Effects After Effects cs5.5 64 bit error at start up

  • After Effects cs5.5 64 bit error at start up

    Posted by Giorgio Rinolfi on January 24, 2012 at 10:50 am

    Hi,

    AE every time starts give me an error immediatly during the early stages, (initializing Media core)

    as soon as i click ok a second message appears

    The problem it’s that the ram preview don’t work or it’s so slow when it works.
    I already try to delete prefs, reinstalling AE and updating Quiktime, nothing works.

    Any suggestions it’s really appreciated.
    Thanks

    Giorgio

    Editing/compositing
    Digital Artist

    Kevin Camp replied 14 years, 6 months ago 2 Members · 3 Replies
  • 3 Replies
  • Kevin Camp

    January 24, 2012 at 4:36 pm

    try moving this folder to the desktop and restart ae:

    UsersAppDataRoamingAdobeAfter Effects10.0

    the folder may be called ‘10.5’ for cs5.5. once moved from its current location, ae will recreate it and the files within it…. if it works, you can delete the folder that you moved to the desktop.

    Kevin Camp
    Senior Designer
    KCPQ, KMYQ & KRCW

  • Giorgio Rinolfi

    January 24, 2012 at 6:02 pm

    you are right the folder it’s 10.5 but i already try to delete it,
    the error it’s still there.

    any other suggestion?

    Editing/compositing
    Digital Artist

  • Kevin Camp

    January 24, 2012 at 6:52 pm

    i think this issue should fall under adobe’s installation support, which is free, so it may be worth calling them.

    if cs5.5 had been working and then started having this issue, then perhaps something had been installed recently… if you can remember when it had been working last, you could try a roll back to that time and see if that helps.

    Kevin Camp
    Senior Designer
    KCPQ, KMYQ & KRCW

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