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Activity Forums Adobe After Effects AE CS3 hangs at launch

  • AE CS3 hangs at launch

    Posted by Matthew Abourezk on February 27, 2009 at 8:00 pm

    Hi all,

    Two things changed since I last launched AE CS3 (which I have been running for months). I had installed the Web Premium CS4 suite & Mac OS 10.5.6.

    The unexpected behavior played out as follows…
    1) I had to Accept the rules of use
    2) I had to type in the CS3 serial code again.
    3) I get a cache error telling me to reset the cache in preferences
    4) I get an error telling me that the “OS is not recognized”
    5) I get the spinning beachball of death.

    This happened consistently through three attempts to launch AE.. but now the app just vanishes shortly after the splash screen appears.

    I have the latest version of AE… 8.0.2. I am using Mac OS 10.5.6 on a 3 ghz Mac Pro.

    Talkingbox Digital Media Group, Inc.
    http://www.talkingboxdmg.com
    (203) 327-6617

    Chris Wright replied 17 years, 2 months ago 2 Members · 1 Reply
  • 1 Reply
  • Chris Wright

    February 27, 2009 at 9:15 pm

    hold cmd-option-shift while opening AE. It will reset your preferences and AE should then open.

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