AE Crashes when importing quicktime movie. Emergency help needed.

[Danny Princz]

there was a post about the microcosm codec causing a similar issue crashing afx.

is the footage a standard or 3rd party QT codec.
do you have any 3rd party codecs installed… you might want to pull them out and see if that helps

who is that masked man…

[Eric Suquet]

It crashes both on footage exported from final cut, and footage rendered to the animation codec from after effects.

I do have 3rd party codecs, I’m removing them now.

[Eric Suquet]

Didn’t work. I’ve trashed every pref imaginable. I guess I’ll try re-installing AE with no plugs next.

[Eric Suquet]

I’ve tried everything I can think of, and it still isn’t working. I’ve been working on an old laptop to get the job done, but this is going to be a real problem the next couple weeks.

I can’t be the only one with this issue.

[Kevin Camp]

you said you trashed prefs… did you try removing qt components from the library/quicktime folder, and possibly users/username/library/quicktime folder (not the system/library folder). there have been reports that older third-party quicktime components will give ae problems.

you also may want to repair permisions from the disk utility (applications/utilities folder). occasionally incorrect permissions can create unusual problems.

any other hardware on your system? multiple graphics cards, capture cards…?

and just to clarify, ae works fine until you try to import a video file, right? are you dragging and dropping from a folder to your project window, or using import from the file menu?

Kevin Camp
Designer – KCPQ, KMYQ & KRCW

[Mike Procunier]

How big are these Quiktimes? Does it crash as soon as you import or once you start working with it on a timeline. Is your “Max memory usage” pref set to less than 3G. Anything over 3G for all Rosetta apps (Photoshop – Illustator etc.)combined will crash you. Open up Activity Monitor, any processes labelled PowerPC are using Rosetta. If all else fails I’d reinstall AE from scratch.

[Eric Suquet]

SOLVED!

I HAD removed all the third party plugins from the library to no avail, but I didn’t think to check the “other” library under the users directory.

Thanks for tipping me off Kevin. You saved me from several weeks of pulling my hair out.

Thanks to everyone else who offered help as well. This place is a wonderful resource.

[Kevin Camp]

glad i could help… there’s just a few too many libraries in osx for my taste.

Kevin Camp
Designer – KCPQ, KMYQ & KRCW

[Anthony Wolfe]

I am having the same problem with Quicktime movies causing AE to crash. Can you please be more specific on where the 3rd party codec is/was in the filesystem (I am on PC, vista – if helps)?

Thanks,
Tony

[Eric Suquet]

unfortunately I can’t help out with specifics. If I remember correctly, I just removed all non essential codecs, and slowly added them back into the lineup, as I needed them. In general, I had probably hundreds of random codecs that I didn’t really need.

good luck, I know it’s frustrating.

-Eric Suquet
https://www.ericsuquet.com