ae 8 preview problems

[Adolfo Rozenfeld]

There a few other users experiencing this problem.
I believe the team has a fix. But it’s always helpful to know a bit more about the problem.

It would be very helpful if you could let us know:

OS version
CPU(s)
RAM
Graphics card/ driver (OS X version for mac)
QT version
Very important: format and codec for the offending footage!

You can post this here or send it to me, as you wish:
ar@adolforozenfeld.com

Thanks!

PS: This will go straight to the AE team.

Adolfo Rozenfeld
Buenos Aires – Argentina
ar(AT)adolforozenfeld.com

[Colin Barton]

i’m updating 10.4.9 right now to see if that helps.

osx 10.4.8

2 x 2.66 GHz Dual-Core intel Xeon

4 GB 667 MHz
NVidia GeForce 7300 GT
QT 7.1.3
Compression H.264 Decoder, 720 x 480, Millions
AAC, Stereo, 48.000 kHz

thanks!
ws

[Mike Procunier]

Try opening AE7 & rerendering the offending clips as Targa sequences (with no RLE compression). Then replace the files in your AE8 project with the Targa sequences. ( I tried Targa but I’ve been told any format without temporal compression shoyld work) It should work. I spent all day on the exact same problem & this was the only way I could defeat it.
By the way, was this an AE7 project that you opened in AE8, or did you start fresh in AE8?

[Colin Barton]

It was an AE7 project, not only that but i’ve had alot of trouble opening any AE7 project over 1 mb. in some cases i’ve had to collect just the comp i wanted to use. really wierd.

[Mike Procunier]

Try opening a new AE8 project, then import your AE7 project into it. That was the only way I was able to open AE7 projects that had Blackmagic Codec footage in it. Just opening AE7 projects directly the Blackmagic footage was full of noise.

[Colin Barton]

i hope adobe makes some patches soon. the targa sequences work, and will be a nice bandaid – thx!
ws

[Adolfo Rozenfeld]

To make sure it

[Craig Shields]

It’s your Quicktime. The requirements say 7.1.5. Update to that and 10.4.9 and your good to go. I had to do the same thing.

[Colin Barton]

i updated to 10.4.9 and quicktime 7.1.6 and it fixed some of them but i just hit a clip that is sticking again, drat.

[Adolfo Rozenfeld]

Here’s a (cumbersome, I know) workaround so you can bypass this bug while we wait for the final release.
It know it’s strange, but trust me on this one.
When you go to Import Footage dialog, you’ll see an “Enable” menu on top. Change it to “all files”. After you do that, a format menu will appear on the lower part. Select the file(s) you want to import and change the format from Quicktime to GIF. I know it sounds strange, but it should work.
Please let me know if this workaround stops the frozen footage in previews problem.

Adolfo Rozenfeld
Buenos Aires – Argentina
ar(AT)adolforozenfeld.com