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Advice Needed! – Sound Dropping Out on Old AND New System
Hi there,
I’ve had an extremely frustrating day and hoping someone out there can help me.
In preparation to edit a feature of mine shot 4K on the RED Scarlet, it became apparent to me as I was viewing dailies and synching sound that using CS5.5 on my 3-year-old PC – Intel Core 2 Quad CPU Q9300, 918 GB drive, 8 GB memory, ATI Radeon HD 4850 – was not going to cut it. The main indicator was that whenever the picture and the perfectly good recorded-separately audio was placed into the timeline, the audio would drop out after a few seconds, even though the waves still appeared and it played perfectly fine separately – that was the main issue, but I was also getting a red bar over everything and the picture was chopping at anything other than 1/8 resolution.
Well, based on my experience and also advice from certain forums, I realized if I was going to edit a 4K feature, I definitely needed an upgrade. So, causing a month’s delay on the start of the edit (though I was able to successfully view and merge everything on the old systems), I just dropped $2200 on brand new system from ADK – Intel Core i7 2600 3.40GHz Quad 8 meg cache w/HT, 16G RAM, 2.5 TB over 3 internal hard drives and a GeForce GTX 560 Graphics Card – and, after switching over to the new system, upgrading to CS6 and jumping in to edit my RED 4K footage today (merged and relinked to the source footage)…the perfectly good sound is STILL dropping out in the timeline! I can’t believe it. This is what set me after a new system in the first place. See at the top for my old specs and original dilemma.
Does this have to do with my audio settings, by any chance? What should I do? Could really use the help. Everything else is merged and linked and organized and in place, and I am so, so very ready to edit this thing.
Thank you so much,
Stephen
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33 Replies
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If you can get 1 clip to me I can test it out on my system as a point of comparison.
Are you using any third party I/O cards like AJA , Matrox , etc. ?
Tom Daigon
PrP / After Effects Editor
http://www.hdshotsandcuts.com
Mac Pro 3,1
8 core
10.7.3
Nvidia Quadro 4000
24 gigs ram
Maxx Digital / Areca 8tb. raid
Kona 3 -
Hi Tom,
Thanks for being a first responder. What sort of clip and how should I get it to you? Just a .wav?
Thanks,
Stephen
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Hi Stephen. Well if you are experiencing these dropouts with an R3D file linked to an audio file then maybe you could send me just one of those. Its best to test with media that replicates what you are having issues with. I am currently running CS6 on a Mac with the system seen below my signature.
Also, you didnt answer my second question.Are you using any third party I/O cards like AJA , Matrox , etc. ?
Does the audio file play back OK by itself?
Tom Daigon
PrP / After Effects Editor
http://www.hdshotsandcuts.com
Mac Pro 3,1
8 core
10.7.3
Nvidia Quadro 4000
24 gigs ram
Maxx Digital / Areca 8tb. raid
Kona 3 -
Oops, sorry. No Third Party cards. The system is straight out of the box and freshly built, with only the GeForce card.
The audio plays just fine by itself.
Assuming I should just export the pic/audio clip as it’s own R3D, how should I get it to you? Apologies, I’m new to dealing with RED footage and also new to Merging Clips internally.
Thanks,
Stephen
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Well create a project / sequence with one of those problematic video & synced audio clips and get it to me with the media. Then we can compare notes.
Tom Daigon
PrP / After Effects Editor
http://www.hdshotsandcuts.com
Mac Pro 3,1
8 core
10.7.3
Nvidia Quadro 4000
24 gigs ram
Maxx Digital / Areca 8tb. raid
Kona 3 -
Sorry, not really set up to share several gigs of media at the moment. These are big files. What if I just sent you a .wav and you could see if it drops out when played alongside 4K footage? Could you send me your e-mail address?
Stephen
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All I need is what I asked for, just ONE Red clip that is synced to ONE audio clip in a sequence and save that sequence as a project.. Just sending me the audio clip wont help. You say it plays fine on your system. Theres something about the synced clips that is maybe the problem. If you cant seen me just one Red and one audio clip then the test is not worth doing 😀
Tom Daigon
PrP / After Effects Editor
http://www.hdshotsandcuts.com
Mac Pro 3,1
8 core
10.7.3
Nvidia Quadro 4000
24 gigs ram
Maxx Digital / Areca 8tb. raid
Kona 3 -
I understand what you’re asking for, but if I were to send you just a Premiere project wouldn’t you also need the original media? So you need a) the Premiere project with synched clip, b) the original R3D file, and c) the original .wav file, and all I’m saying is that I’m not sure how to get such a big file to you.
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You could always burn the project/ sequence and the 2 clips to a data dvd and send it to me.
Just make sure (if you decide to do this) that this sequence / project you are creating has problems playing on your system. Then burn and send.Tom Daigon
PrP / After Effects Editor
http://www.hdshotsandcuts.com
Mac Pro 3,1
8 core
10.7.3
Nvidia Quadro 4000
24 gigs ram
Maxx Digital / Areca 8tb. raid
Kona 3 -
I would like to jump in here. I have had this problem in both 5, 5.5, and now 6 on two different computers. I think it’s the same problem, but I am not sure. The sound files are FINE – doesn’t matter what they are or how they are recorded. They play fine in source window or in Explorer.
However, when you play them back in a timeline, sometimes (and in completely different places most of the time) the sound will just drop out (or, sometimes, just 1 or 2 files will drop out). This “dropout” registers on the audio meters and mixer – so premiere knows it’s not playing the audio back. If you stop the timeline and play again, many times the sound is back. Or sometimes it’s not.
I have not been able to find any solution to this, nor have I been able to find rhyme or reason for re-creating this problem. I have noticed that generally the sound is dropping out when there’s a greater number of audio files, but not as a rule – sometimes very complex audio sequences play and simple ones are fine. Also, there is no frame skipping or anything of the sort.
My instinct is that this is a bandwidth issue from the drive as premiere just sort of decides the audio isn’t there, but that doesn’t make sense, given I have a RAID 0 hooked up over 3.0gpbs eSATA, and a couple of h.264 streams and 4 audio channels shouldn’t bust that up (in addition to the video being fine).
I am running a Quadro 3800 on Windows 7 Pro, 64-bit SP1. Intel Xeon W3565 3.2 ghz, 12gb ram. CS6.
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