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  • Adobe Tech Support for CC Subscribers

  • Paul Golden

    December 17, 2018 at 2:47 am

    I subscribe to two full CC packages (so that I can have several machines at work and one for my laptop and my home machine).

    The other day I called Adobe tech support to ask a functional question about Audition. (It involved whether you could monitor audio while in the Waveform view during recording.).

    I never got to actually ask my question because the Adobe “tech” told me he could not answer any questions about program functionality, just trouble-shoot problems. I asked if they were trained in the program and he said “no, they just know how to trouble-shoot”.

    This support person refused to let me ask my question and told me he could not help me. I then asked if I could talk to a supervisor and was told none was available and one would have to call me back. Suffice it to say that I was never called back.

    I then went online to see what Adobe says they offer through the various levels of support. According to Adobe’s web site, they provide “How-to’s & Troubleshooting” via Phone, Chat and Forums for Creative Cloud individuals:

    https://helpx.adobe.com/contact/what-contact-options.html

    Has anyone else received this atrocious level of support from Adobe? I spend $1200 per year on their software and think I deserve basic questions answered if I call. Apple and Blackmagic both give extensive support, even for free or inexpensive programs.

    I so rarely call Adobe tech support that perhaps they’ve changed their tune. I seem to remember better support. But the last call left me with a really sour taste. Anybody else getting the Adobe cold shoulder?

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