-
Adobe Creative Cloud 2014 and SAN Issues
Hey everyone,
I’ve found myself, as I’m sure many of you have, thrust into a HORRIBLY SLOW SERVER situation at my work place. I tested the transfer rate from SAN to local machine and we are getting LESS THAN 1.5 Mbsp!!! AHHH!!! We (5 editors) are all editing HD video and long form projects. IT IS A NIGHTMARE. We can’t play the timeline properly, export speeds are ASTRONOMICAL, frustration is high. We have little to no IT support as this is more of a corporate entity rather than a studio or post house, there was some drama surrounding the purchasing of the server and yeah, I guess IT has written us off to slow transfer rate HELL. I have decided to take it upon myself to work on this incredibly serious issue, I have honestly never seen speeds this slow in all of the facilities I have edited in.
OK, thanks for listening to that, had to get it off my chest.
All that being said, we are running Adobe CC 2014. I am not sure exactly what type of SAN we have, I am going to break down the door of IT today and play 50 questions. I have some experience in server management and archiving, so I know the lingo, the problem is I don’t know what questions to ask. Can any of you PLEASE HELP ME?
So far I’ve got,
-How many people are connected to this SAN?
-What kind of SAN is this?
-What kind of cable are we using to connect to the computers? (Ethernet VS. Fiber)
-Is it on its own switch, or are we on the switch with several other servers?
-Is the SAN software up to date?Anything else you could recommend I question that could be causing these slow speeds, PLEASE let me know!
-
3 Replies
-
Hi Annie,
I was just at a corporate facility in Sanford, FL. yesterday, who was in the exact same situation as you. They have 5 Mac clients that are doing editing, audio, graphics, and another print team all on Macs, and their IT department spent a LOT of money putting together a generic Dell Windows 2012 Server system with 1GbE connections (and a 1G switch), and they were getting about 4 MB/sec, and IT threw up their hands and walked away from the project, blaming the Macintosh computers.Here is what you need to ask.
1) what do we own ? EXACTLY – what server, what OS, what switch, what are the connections. Is it part of the house network (the place yesterday had their PoE phone system on the same network as their “shared storage”
2) are we willing to HIRE someone to help us resolve this ?Let me know. I will help you.
Bob Zelin
Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com -
Bob, thank you so much! We are getting an e-mail out to IT today, those questions will definitely make the list. They restarted the SAN yesterday because we were at a complete work stopage, things are going better today but I know this is just a bandaid.
Thanks again for your response, I will be in touch!
-
Annie doesn’t love me – I never heard from her.
Bob Zelin
Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com
Reply to this Discussion! Login or Sign Up