5.7.1 OSX 10.4.8 FCP 5.2.1 Dual G5 – Lost contact

[Luke Maslen]

Hi Gunleik,

That’s strange and before you downgrade, can you please check two things. Firstly go in to the System Preferences and click on DeckLink. You should see “Video settings for your DeckLink….”. Does this just say “DeckLink” or does it show “DeckLink HD Pro”? If it just says “DeckLink”, then the drivers are not communicating with the card and we need to check that the G5 is even seeing the card electrically. Go to the Apple menu and choose About this Mac. Click on More Info. Under the hardware section, click on “PCI Cards”. Please let me know what you see listed there for the slot in which your DeckLink card is installed.

To downgrade the drivers, open the DeckLink 5.7.1 disk image and run the DeckLink Uninstaller. Now install a previous version of drivers which you can find in the software archives. Does downgrading help?

Regards,

Luke Maslen
Blackmagic Design

[Gunleik Groven]

Downgrading did indeed help.

I wonder if there was a conflict with the MOTU universal driver, because after installing 5.7.1 I had contact with neither. After downgrading to 5.6 – both work.

Just a hunch.

Gunleik

[Luke Maslen]

Hi Gunleik,

When you have a chance and you’re not in the middle of a job, please update to the DeckLink 5.7.2 drivers. If the card then fails to respond, would you please collect the information requested in my first reply. It would also be great if you could test your theory of a driver conflict with MOTU by uninstalling the MOTU software. Does that overcome the problem?

Regards,

Luke Maslen
Blackmagic Design