12 Core Mac Pro Hangs, Judders, Crashes, Out Of Memory

[Jason paul Swifte]

Hi Brad
I have the same problem and I am editing on MacBook Pro very happy not.
Mate did you have any luck?
Cheers
Jason

[Nicholas Treharne]

Hello

I did a google search and this thread came up. I am having similar problems. I received a new 12 core Mac Pro with 16GB ram last week. I am editing a project in FCP 7.03. The footage was shot on a Canon XF305 (MXF) and I’m using calibrated software codec to re-wrap the files and use in FCP. However, I’m getting all the symptoms that are listed here. The footage judders when I edit footage 24-style, split-screen etc… It seemed to be ok before I did that… But now I’m getting loads of crashes, out of memory notices, bad codec and the dreaded judder on any footage, even a simple color matte!

This is really unacceptable…. Has anyone found a fix for this yet?? I have loads of deadlines to meet… Before I bought the Mac I was using a hired quad core mac and everything seemed fine. It was the same MXF files with the same calibrated software re-wrap.

Please someone help!! 🙁

[Jason paul Swifte]

HI Nicholas

Are you running Red giant software?

All my 1920×1080 do this but not sd.
Do you have this?

Going back to apple now to get this fix I hope?
yours
jason

[Nicholas Treharne]

Thank you so much for replying.

I have thought about this a lot since last night. Yes, I installed Red Giant Magic Bullet Looks and Noise Industries FX Factory yesterday. The system did seem fine before that, but I had only done straight cuts of the footage and not any complex edits… After installing plug-ins and heavy editing, constant crashes and errors…

I don’t want to uninstall any plug-ins as I need them for my work….

Please advise

Thanks!!

[Rafael Amador]

Hi Nicholas,
How are your System Permissions?
And what about your HDs Directories?
rafael

http://www.nagavideo.com

[Nicholas Treharne]

Hello

I just spoke to Apple and they think it’s because I had two Radeon cards in my machine with a monitor (x2) in each card. Apparently, the new Mac Pro with final cut can’t use two cards together, so I’ve plugged both monitors in one card. I did a quick test and it seems ok. But I’m going to play around with it more now and put it through some rendering, editing tests… Hope it’s ok… :-.

[Jason paul Swifte]

I too do not want to delete Red Giant Magic Bullet. I have email red Giant two days ago no news yet.
Please email them thats Red Giant.
If i get a email from them I will forward to you.
its killing me.

[Nicholas Treharne]

Oh no… It seemed ok for a some short edits, but now I’m heavily using effects in Final Cut and MBL Looks, it’s starting to judder again…. 🙁

Someone must have fixed this by now??? Any news?

[Brad Walker]

Just spoke with “high level” management at Apple…it was sent off to a company they recommended. The tech was able to replicate the problem…and changed the logic board and was again able to replicate the problem. So…they deemed that it WAS NOT a hardware issue…but WAS a software issue…AND they are NOT able to refund me the $7,500 and change for this machine (or swap to a quad, 6 or 8 core), even though it does not work properly with Final Cut Pro. Very interesting. I am obviously VERY frustrated that after 2 Mac Pros and 2 logic boards, the problem was replicated but no solution. Great job Apple!

[Glenn Miers]

Hi Brad.

Did you, after all of your frustrations, finally get a solution to the crashing problem with your Mac Pro? I have a similar problem where an older 2008 Mac Pro works fine with a project, but the same project on a new 2011 8-core Mac Pro crashes all the time.