10.9.3 newMacPro GPU broken

[Kevin Monahan]

Thanks, Al!

Kevin Monahan
Support Product Manager—DVA
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[Alain Maiki]

So shall we wait and not try to replace the GPU Cards at apple store?

[Jorge Fernandez]

Hey guys, had the same problem exporting a ProRes 422 HQ . The file length was 75 minutes. I started happening after the first 6 minutes. The settings for the MacPro are all the same, and I bought the computer when it first came out.

If you read the rest of the thread, AMD says its nothing to do with the Graphics Cards! It has to do with Mavericks and Premiere’s OPEN CL 2.0 update.

Just installed 10.9.4 beta = will respond when installed and we render out again.

[Ben Silberfarb]

There appears to be rumors that the beta release 10.9.4 will solve the Open CL incapabilities that are causing multiple crashes with Premiere and the New Mac Pro. Unfortunately THIS IS NOT THE CASE. I have loaded 10.9.4 and sadly the same problems/crashes persist.

[Jorge Fernandez]

Im in the same boat as Ben.

We rendered out again, mind you 6- 7 hours later without maximum bit depth and without the maximum render quality ticked which don’t really do much but give you a better color space, I still got errors.

The funny thing is that if you render out , say in my case 10 minutes of the 75, you get no errors. ( Did this to test different scenarios, toggling on off max render quality and bit depth to see if those where giving me errors, without having to spend the full render time )

So it has to do with rendering a certain file size or length. In my case I went from a 2k timeline 2:1 Aspect to codec ProRes 422 HQ 1920 x 1080 while using the mac pro specs, and the newest AMD Firepro drivers with the newest OS iteration. Tried both 10.9.3 and 10.9.4 beta. I have yet to time machine back to older Mavericks , but why bother.

Adobe needs to look into this. Apple needs to look into this. AMD , wasnt expecting much from the card anyways, but I don’t think its the card, but rather compatibility.

I am transferring my project to avid media composer. Should have used this to begin with.

[Alain Maiki]

That’s really bad to hear…now all we got are hopes they fix it one way or another

[Matt Swieca]

Hi Kevin,

I am having similar issues as reported in this thread. Here is my Mac Pro info:

Mac Model: Mac Pro Late 2013
Memory: 32 GB 1867 MHz DDR 3 ECC
GPU: AMD FirePro D700 6144 MB
Premiere Pro version: Creative Cloud (Latest Release)
Storage – local vs network: Network
3rd party IO?: AJA IOXT
Dual monitor GPU?: Yes
3rd party plug-ins loaded?: AJA IOXT
Type of footage?: P2 footage

I don’t currently have a crash log and I turned off GPU rendering. Since turning it off, the machine no longer crashes but it runs slow for exports and the audio playback through the IOXT cuts in and out. Very disappointed in apple right now.

-Matt

[Esben Holm]

Far up in the north of Norway I’m in the same shit. Bought this fantastic machine with the ultimate specs to finish a major 4k project with multiple fileformats, and what happens? It works even worse than my 3 year old PC.

Aple support in Norway didn’t know shit and I found out about the problems with the OS X update on the net myself. I have a customer, I have a deadline and I have a mortgage. AND I have spent all my money on this f…. machine.

Went back to 10.9.2 by Time Machine and I am now able to work, but it is still not up to hardcore 4k and grading as Aple proclaim. Both Aple, AMD and Adobe has a responsibility here. Get your smartest heads together and bring us down in one piece.

My specs:

2,7 GHz 12-Core Intel Xeon E5
64 GB 1867 MHz DDR3 ECC
AMD FirePro D700 6144 MB
OS X 10.9.2 (13C64)
2x Aple 27″ HD Monitors
Pegasus Promise R8

Esben Holm
Prosit Production Ltd

https://www.prosit.tv

[Kevin Monahan]

Hi Jorge,
[Jorge Fernandez] “It has to do with Mavericks and Premiere’s OPEN CL 2.0 update. “

Can you provide a link to that quote? Because I’m not sure what you’re talking about when you mention “Premiere’s OpenCL 2.0 update.”

Keep in mind that since OS X 10.9.3, other applications besides Adobe software, including Blackmagic software, have also displayed anomalies.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
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[Kevin Monahan]

Hi Ben,

[Ben Silberfarb] “Unfortunately THIS IS NOT THE CASE. I have loaded 10.9.4 and sadly the same problems/crashes persist.”

Did you test with other software exhibiting similar behavior, such as, BlackMagic Resolve? More info here: https://forum.blackmagicdesign.com/viewtopic.php?f=3&t=22661

Let us know if that is also the case, or not.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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