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Problems with Sony Vegas Pro 8…Help!
Hello and thank you for reading my post. Please excuse any angry overtones in my post.
I’ve been a Vegas user since Vegas 4. It has become my favorite NLE. Last Spring I decided to build a computer for the Matrox RT.X2 for realtime HDV editing. I put two duo core Xeons in the machine planning on installing Vegas 7e as well. I had installed everything and went to lauch Vegas. Just after the splash screen appeared, it disappeard and would not launch. I started the process of email support with Sony, which has become just a notch above worthless to those who utilize their software to make a living. The first wait of 11 days was frustrating, but it happens. Little did I know that 11 days is now the standard, and I have several emails to prove it. Sorry for the rant. I did follow the detailed instructions for uninstalling Vegas and reinstalling but had the same outcome. I then decided to reformat the drive and reinstall the OS. I then tried Vegas 7e with a fresh download again…new prolem, I’d used up my installs. At about this time I got the email about Vegas Pro 8 and purchased it right away. As per the email instructions and knowledgebase, I did a complete uninstall and then proceeded to install Vegas Pro 8. Same problem. I then called Sony to initiate my phone support. That was a mess as well with being mis directed twice. After a long wait in the Que, I finally got through and spent a couple of hours on the phone with a real nice guy, but with no positive outcome except…we’ll get back to you. another 11 days later I got the usual, uninstall and the knowledgebase link. I followed through with a fresh download of Vegas Pro 8a with the same results.
Completely fed up and strongly considering closing the book on Sony software, I decided to do the extreme. I built yet another computer specifically for Vegas. This morning I finished the install and go a new error message. “An error occured starting Vegas Pro. Failed to register with Windows terminal services. I’m at the end of my rope here and could use some help, since Sony evidently isn’t interested in support for their products.
Sorry for the sarcasm, but I’ve lost a lot of productive time on this and have unhappy clients who shouldn’t have to understand.
I’d be grateful for some advise. -
19 Replies
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Could you give the specs of the machine? Also, if you look through the log of windows, it might give a hint of what makes it crash.
/control panel/administrative tools/event viewer/application
It should tell you which component crash. I know that media manager has a tendency to crash. You could just remove it.
p.s. I know the hell of customer support. Went through the same with Adobe for AE.
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Thank you for your response. I was able to contact my IT guy who figured out that the terminal services were disabled. Enabling them fixed the problem. He was rather confused why Vegas would be connected to that since it’s purpose has something to do with remote desktop.
My initial problem still exists with my main computer however. I would really like to see Vegas launch on it. The specs for that computer are as followsTyan i5000XT MB
Two Xeon 5130 duo core processors
Windows XP Pro service pack 2
4 1 gig sticks of ram (of course only 3 are recognized)
Nvidia Quadro FX1500 video card
SATA Pioneer DVD burner
Seagate SATA system hard drive and secondary drive
M-Audio Revolution sound card
3 port 1394 card
Matrox RT.X2 card and 3.0 Matrox Tools software
Adobe CS3 Production Studio PremiumIn the end I’ll probably have to accept the fact Vegas isn’t going to run on my most powerful machine. I may end up just abandoning Sony all together.
Once again thank you for your time and assistance -
Other than the motherboard and Matrox RT card, I’ve got an identical system. No problems running Vegas (or Production Suite) whatsoever.
There’s something a whole lot wrong with how your system is set up than just Vegas, I’ll bet money on it. Having run Vegas on well over 100 machines in the past few years, ranging from crummy laptops to the most high end prototype systems…it’ ain’t Vegas.Specifically, exactly what messaging are you getting? You’re using Vegas 8a, yes?
Douglas Spotted Eagle
VASSTCertified Sony Vegas Trainer
Aerial Camera/Instructor -
https://www.sonycreativesoftware.com/forums/ShowMessage.asp?ForumID=4&MessageID=466183
The second link has multiple links inside it.
Edward Troxel
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Hello Douglas,
Thank you for responding. I have attended many of your seminars and respect your vast knowledge(no pun intended). I too have run every generation of Vegas since version 4 on every level of computer along the way. I have never had an issue like this. I actually get no message at all. It starts to launch, then the splash screen just disappears and life goes on with no adverse effects. I too felt it was a windows issue so we reformatted the drive and did a total reinstall of everything. The same thing happened. Even after downloading 8a I had the same results. All the other software on the system works with no issues, even Microsoft Office, which I use rarely and only for Word. I’m considering the possibility that the Matrox hardware/software doesn’t play well with others. I know this machine would really be a nice combination with Vegas Pro 8 if I could get it running.Thanks again for your response,
Jan-Arden Petersen
Artistic Video Productions -
I think you have a hardware combination that Vegas doesn’t like.
If I were in your shoes I think I would pull one of the Xeon chips out and see if you can get Vegas to run on just one chip.
As I have never had a dual processor machine I don’t quite know how you would re-do the OS to run on just one. A BIOS setup?
I know that on the Single Zeon or Pent Pro you could disable/disable the multi-processor through hardware manager.You haven’t given much info as to error codes. Are there any bodies in the Event Log? Check system and application log. (Rt click My Computer | Manage | event logs.
And, what happens when you try to run Vegas ? Crash PC (BSOD)hang, shows nothing?
Go into Task Mgt (CTRL-ALT-DEL) Processes and click the CPU to see is anything Vegas like is running.
Are there any warning errors in H/W Mgr?What happens if you try using a different graphics card?
You need to try to do stuff that will make something different happen.We need more info!
ken wood
camarillo, ca
the states -
Hello Ken,
We did pull some memory and switch cards prior to my post, but didn’t disable a processor. In checking the logs. Under system there was one error and one warning. They had Dhcp after them. In application there were no erros or warnings since 10/23/07. The warnings were related to MSSQL Sony Media manager.
I shut down all non necessary programs running in the background then launched vegas while I had the task mgr open. Vegas 8 appeared during the attempt to lanuch, then disappeared along with the splash screen. It never gives an error, just disappears like nothing happened.Thank you for your time and thoughts. It is appreciated.
Jan-Arden Petersen
Artistic Video Productions -
Do you really need the MSSql and Media Mgr stuff? Unless you have a huge amount of media I’d turn it off. To me if you really need MM it would make sense to use the media manager on a different machine as the overhead is substantial.
What happens if you install the same Vegas 8a on a different machine? Does it work?
BTW: There is a MS utility called, Dependency Checker that may prove useful in this case. It will tell you if a DLL or something is missing or of a wrong version. It has saved me several times over the years. Do a Google. I’m sure you will find it.
You have great problem here. I want to see where it goes and what it takes to fix it.
Keep us all in the loop.
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I googled the dependency checker, but all the sites were rather odd. There was no actual download. When I clicked on download now, it launched another page with more programs. How would I go about turning off MSSql and MM? Or should I uninstall them all together?
I have installed the software on the other computer and it runs with no issues. -
[Jan-Arden] “How would I go about turning off MSSql and MM? Or should I uninstall them all together?”
The normal method for turning off the Media Manager is to go to Options – Preferences inside Vegas and uncheck that option. However, you can’t get into Vegas. So… that leaves the option of uninstalling the Media Manager. There may be two or three items in the Control Panel Add/Remove dialog to get rid of.
Edward Troxel
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