• Adobe Premiere Pro

  CC 2014 won’t work on my new mac pro – license issue?

  Posted by Kent Beeson on July 13, 2014 at 4:17 am

  Sold my old mac pro, before though I deleted all adobe CC 2014 apps on that machine after having migrated those apps to the new mac pro. SO they appear in the apps folder on the new mac pro BUT when I try to go to Creative Cloud I get this error message “Download Error, please download Creative Cloud.”

  

  So I did but the same error message appears, won’t let me see or update any apps…what’s the fix?

  Can’t I have CC 2014 apps on more than one machine, I thought though I took it off last MAC, put it only now on new mac pro.

  Fix?

  Thanks much

  Kent Beeson replied 11 years, 9 months ago 3 Members · 7 Replies
• 7 Replies

• 

  Morten

  July 13, 2014 at 8:57 am

  Reinstall the CC desktop application and sign out, then log in again. You may be prompted to force sign out all other computers, which you should do.

  – No Parking Production –

  Adobe CC, 3 x MacPro, 3 x MbP, Ethernet File Server w. Areca ThunderRaid 8…. and FCPX on trial
• 

  Kent Beeson

  July 13, 2014 at 6:16 pm

  I was really hoping though doubting this simple suggestion would work – tried what you said and I get this:

  

  any other thoughts? I’d love a fix as this is really frustrating.

  thanks
• 

  Kent Beeson

  July 14, 2014 at 4:50 pm

  Would love any ideas, I can’t at all access this CC app as before, all because I now use a different machine.
• 

  Kevin Monahan

  July 15, 2014 at 7:47 pm

  Hi Kent,

  [Kent Beeson] “Would love any ideas”

  Have you contacted support as the warning indicates?

  Thanks,
  Kevin

  Kevin Monahan
  Support Product Manager—DVA
  Adobe After Effects
  Adobe Premiere Pro
  Adobe
  Follow Me on Twitter!
• 

  Kent Beeson

  July 15, 2014 at 8:47 pm

  finally, yes I contacted them yesterday – over an hour on the phone, and it finally works – they had to screen share, then use an old adobe manager or something previous to CC 2104, then re download then sign out then sign in, trash all unwanted items manually by hand (and still it left many of the CC apps (not CC 2014) on the hard drive), then install afresh all 2014 CC – way too complex

  in 10 years it’ll be like this = “you have 1 license running already, do you wish to deactivate or keep on both machines?” We then choose, and it does what we say….why not have it work like this now, why wait another decade….oh well, hard/software is really many years behind where it should be by now (probably because of revenue stream/marketing reasons) – but at least for the moment all is good in CC 2014 land…thanks
• 

  Kevin Monahan

  July 15, 2014 at 11:28 pm

  So glad you’re back up and running, Kent.

  Kevin

  Kevin Monahan
  Support Product Manager—DVA
  Adobe After Effects
  Adobe Premiere Pro
  Adobe
  Follow Me on Twitter!
• 

  Kent Beeson

  July 16, 2014 at 12:31 am

  Thanks again for your help Kevin and Morten

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