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CS4 Importer Process Server & Sound Problems
I posted this in the Matrox section as well, but I’d like to see if anyone with CS4 experience might have an answer. I am not convinced it has anything to do with my hardware anyway, but I think I’m out of options when it comes to my understanding of the software.
I am running Windows Vista Business, I have 8 GB of RAM, it’s a 64-bit OS, and my processor is listed as such: “Intel(R) Xeon(R) CPU X5355 @ 2.66GHz 2.67 GHz (2 processors)”.
As for my Matrox hardware, I have an Axio LE running Utilities version 4.2.1.177, and we are currently running the full Adobe Creative Suite CS4 with all recent updates installed as of August 15.
Recently I’ve been having a ton of problems with the Importer Process Server crashing or freezing mid-project. It seems like after it would happen once, that same project would forever be cursed with an Importer Process Server crash every time I opened it on my system.
A co-worker of mine has the same set up and when this would happen I would transfer my project to his system, and it worked fine. From there I could save it on his system, transfer it back to mine, and then open it with no difficulty.
To fix these issues I went through a long uninstall/reinstall of both the Adobe Suite and the Matrox utilities, I deleted Adobe preferences and used the Adobe cleaning software to eliminate any traces of CS4 between the uninstall & reinstall, I ditched both Nero and Super (the two “outsider” programs I had installed),and I did a very thorough cleaning & defrag of my system.
Now, my problems have shifted. When accessing anything that has sound, from playing back a Premiere sequence to even opening an MP3 in VLC Media Player, there is always the danger that I will suddenly get a blue screen of death. Today it happened upon playing back something on a sequence in Premiere, yet on Friday it happened when I was opening an .mov with nothing else running in the background. It is not a repeatable problem but it happens at least once a day.
To add to my woes, I still occasionally get the Import Process Server error, although not as frequently.
So I’ve taken the time to upload everything I can related to these problems. Please visit this link to download the various txt and dmp files associated with both problems:
If anyone can offer any insight, that would be great. Thanks in advance.
Brad Torreano
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3 Replies
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I had this problem this Friday as well but I dont have matrox I use BMD. I had been working on this project for over a month then on friday after looking at some wmv I had made I noticed they had a crackling quality to them when I got back into premier and started working it froze then i saw “Importer Process Server.exe” was terminating, premier became unresponsive then when I relaunched Premier(cs4)all my project was deleted off the drive the folder where everything was residing looked like a file icon and its size was 0 bytes everything was gone clean off the drive.
Luc Bourgeois
Cygnus Video Productions
LV, NV
702-432-4431
luc@cygnusvideoproductions.com -
THanks for your information. So a total “gutting” of the machine is all that will get rid of this Importserverprocess issue? I really resent having to do so much extra work to get something to work properly! FCP anyone???
Bob -
I have this same problem randomly as well as other bugs with CS4. I have lost a lot of productivity time screwing with work arounds, re-installs, etc. CS3 was great, but if Adobe can’t do any better than CS4, why should I upgrade to CS5? Adobe will launch a CS, upgrade once or twice and then if any bugs are still in the software, you have to pay for the next CS. With the amount of time I have lost with CS4, they should hand over CS5 for free. I like my PC so FCP isn’t an option. May need to look into good old AVID…
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