• Adobe After Effects

  VERY odd: AHC.exe (Adobe H*lp Center) and PShop/AE, Win7

  Posted by Eric Chard on September 13, 2011 at 7:05 pm

  So, this is odd:

  1) Installed AE on W7 machine. HELP never worked. Didn’t even launch from AE.

  2) DL’d AHC from Adobe.com. Went to install, but BIG alert about how it’s not compatible w/W7. OK, cancel.

  3) Just to check, I decide to try the Help on PShop, which also uses AHC. AHC pops open. What comes up, though, is not PShop’s Help, but After Effect’s Help.

  WTH??

  ++++++++++++++++
  “Putting the HARM in ‘harmonica’ since 2005.”
  ++++++++++++++++

  Todd Kopriva replied 14 years, 11 months ago 3 Members · 4 Replies
• 4 Replies

• 

  Michael Szalapski

  September 13, 2011 at 7:43 pm

  I have no idea, but then I always use the online help anyway. No mention of what version of AE/Photoshop you’re using…might help those who are trying to troubleshoot for you.

  – The Great Szalam
  (The ‘Great’ stands for ‘Not So Great, in fact, Extremely Humble’)

  No trees were harmed in the creation of this message, but several thousand electrons were mildly inconvenienced.
• 

  Todd Kopriva

  September 13, 2011 at 10:33 pm

  There’s a forum here for issues with the Adobe Help application.

  But, as Michael says, the other versions of the documentation are much better. I use the HTML version on the Web most of the time, and I use the PDF version when I’m not online.

  ———————————————————————————————————
  Todd Kopriva, Adobe Systems Incorporated
  Technical Support for professional video software
  After Effects Help & Support
  Premiere Pro Help & Support
  ———————————————————————————————————
• 

  Eric Chard

  September 14, 2011 at 7:05 pm

  I’m using AE7: I’m not sure if there is any online help.

  Is there? Or PDF?

  Tnx.

  ++++++++++++++++
  “Putting the HARM in ‘harmonica’ since 2005.”
  ++++++++++++++++
• 

  Todd Kopriva

  September 14, 2011 at 7:16 pm

  Yes, there’s definitely a PDF. It’s on your installation disc.

  After Effects CS3 (8.0) is the earliest version with HTML Help on the Web:
  https://livedocs.adobe.com/en_US/AfterEffects/8.0/
  Several things were added between 7.0 and 8.0, but the 8.0 Help is still very relevant to 7.0; just ignore the parts about the new features.

  ———————————————————————————————————
  Todd Kopriva, Adobe Systems Incorporated
  Technical Support for professional video software
  After Effects Help & Support
  Premiere Pro Help & Support
  ———————————————————————————————————

Reply to this Discussion! Login or Sign Up