• Adobe Encore DVD

  Encore CS5 PC “App Crash” now program will now not work at all. Error Message below.

  Posted by Steve Mac kenzie on August 13, 2012 at 10:07 pm

  Any help would be great. I tried rebooting the computer. Also shutting it down for a while and bringing it back up. This is a turn key system so the hardware can handle it. Also, Premiere Pro is running fine. The biggest issue now is that I can not get the program to do anything but boot to the crash screen. Here is the error.

  Problem signature:
  Problem Event Name: APPCRASH
  Application Name: Adobe Encore.exe
  Application Version: 5.0.0.508
  Application Timestamp: 4ba2cf79
  Fault Module Name: SonicAuthorCore.dll
  Fault Module Version: 5.0.0.508
  Fault Module Timestamp: 4ba2cecd
  Exception Code: c0000094
  Exception Offset: 00bac614
  OS Version: 6.1.7600.2.0.0.256.48
  Locale ID: 1033
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

  I also cleared cache and tried deleting the preference files.

  Steve Mac kenzie replied 13 years, 8 months ago 2 Members · 2 Replies
• 2 Replies

• 

  Stan Jones

  August 13, 2012 at 10:50 pm

  I would try a repair install of Encore.

  Stan Jones
• 

  Steve Mac kenzie

  August 14, 2012 at 1:47 am

  I did just re-install the program and everything is working great! Thank you for your help!
  Steve

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