• Blackmagic Design

  DeckLink SDI – An Unknown Device Appears

  Posted by Waqar Ahmed on April 7, 2012 at 12:13 pm

  Hello!

  I am having an issue. I have a Windows XP box, acquired a DeckLink SDI card recently, and installed Desktop Video 9.2 (as far as I understood, i needed to install that in order to get things working, although I must say that no clear instructions are present anywhere as to what to do when you have a DeckLink SDI, poor help contents and too much misdirection by BlackMagic.)

  Anyways, what happens is that when I have installed this thing, an Unknown Device appears in my Device Manager during installation of this Desktop Video 9.2 and no drivers are installed for that. Where on earth can I find the drivers? Do they need to be imported from Mars?

  Thanking in anticipation if a marsian species agrees to help me on this!

  Justin Roseworn replied 14 years, 5 months ago 2 Members · 1 Reply
• 1 Reply

• 

  Justin Roseworn

  April 7, 2012 at 3:37 pm

  Hi Waqar,

  I’ve had good phone support from them.

  https://www.blackmagic-design.com/company/

  Call the nearest office from this list.

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