• Blackmagic Design

  HD link Pro problem

  Posted by Jordan Litaj on May 20, 2009 at 10:43 am

  Hey everyone,

  I have a problem with my Hd link Pro. I have installed all the drivers, connected Hd link to my Mac, but when I run HD link utility it says; “An error occurred whilst initialising the HDLink. Please turn your HDLink off and then back on.” When I turn HD link back on its the same thing. I tried the same thing on my pc and it works perfectly. Any ideas?

  Thanks in advance,

  Jordan

  Joe Walker replied 16 years, 10 months ago 3 Members · 7 Replies
• 7 Replies

• 

  Kristian Lam

  May 24, 2009 at 2:26 am

  Hi

  Are you using the same driver version on both platforms?

  regards

  Kristian Lam
  Blackmagic Design
• 

  Jordan Litaj

  May 24, 2009 at 6:35 am

  Yes I am using the same driver version on both platforms.
• 

  Joe Walker

  July 7, 2009 at 4:25 pm

  Hey I’m having this exact same problem on my Mac Pro. Any advice would help.
• 

  Kristian Lam

  July 8, 2009 at 1:29 am

  Hi Joe,

  Which HDLink Utility version do you have installed?

  regards

  Kristian Lam
  Blackmagic Design
• 

  Joe Walker

  July 8, 2009 at 4:04 am

  The most current firmware version. All of my options are greyed out and this error message is constantly happening upon launch.
• 

  Jordan Litaj

  July 8, 2009 at 6:04 am

  Hi Joe!

  When you upgraded your HD Link Utility did you just upgraded it or did you re-install it?

  Maybe try deleting your current utility and then install the newest one. Worked for me.

  Jordan
• 

  Joe Walker

  July 8, 2009 at 4:15 pm

  Thanks chief, just un-installed it and then re-installed it and updated the firmware on the hdlink pro, all is well now.

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