[Wittsend]

I contacted Avid and they sent me a Dongle Updater back in early February. However, it did not fix my dongle expired issue. A check of the updater showed one number missing from the updater in my serial number.

I re-contacted Avid through a “reply” to the email they sent me the Updater with. A month went by and no response. I then used their “Dongle Updater Form” and another month has passed and still no reply.

Can anyone enlighten me on how to get Avid to respond? If you haven’t read this whole thread, I am working for a Non-Profit group and using Avid DV Xpress Version 1 (yea, you read that right, ONE). It works for us in what we need it for, but I have projects held hostage now for three months. This software was purchased used with all the manuals, dongle etc.. It worked fine for 7 months, then at the start of the new year (2007), the problems began. Ironically the dongle reports back a 2051 expiration, but a missing number in the serial number. It will actually load Avid (all be it with the prompt “system clock not set properly” – even though it is), work for a time (10-45 minutes), and then shut down.
Thank you to anyone who can assist.
Tom Witt

[Wittsend]

OK, I replaced the battery (even though it still read 3.10 volts and my BIOS clock never change throughout this difficulty). The date and time was still correct after replacing the battery (I did it fast).
I contacted Avid and they sent me a dongle updater. Even after I ran the updater I was still getting “system clock / date” correction messages.
VERY strange, I checked the “log” in the updater file and it indicated the date as 1-31-2007 even though the the system clock was 2-1-2007 before and after updating! I even stretched my imagination and considered that it might work on “Avid Time” (Tewksbury, Mass.) but that is only 3 hours off Calif. time and it was 4:00pm in the afternoon.
Frankly I think there is either something odd about this initial version of Xpress DV or maybe when it launches it reads dates on files and maybe one is beyond the curret date???
Anyway, I left the Avid up for 48+ hours and it didn’t declare the dongle expired nor close the program. Perhaps I’m the last soul on earth running Xpress DV 1.0 and the only one who will experience this.
Tom