William Peak
Forum Replies Created
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Many Thanks, and same to you.
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Yes, some do just want to vent. I however, am only asking if anyone else has had a similar issue and who they contacted to handle it.
This seems to be a very appropriate forum for this as it was the top hit in Google for Panasonic and Rebate program problems.
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How is asking for information and later answering questions, venting?
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Yes, this was a repost. I already sent you that information over a month ago. I’ll send it again. I understand that around the holidays things get slower. I have no complaints about that. I just never got any feedback from you so I reposted to see if there might be another way to pursue this.
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“If you followed the instructions very carefully, you should have no problems with the rebate.”
Yes, Should being the operative word.
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First let me say this in no way is a criticism of Panasonic’s Cameras. Mine are great. I would buy another tomorrow if I had the need. Also this is not a general criticism of the rebate program. I too have filed and received promised rebates before and, though I dislike the blackhole quality of the process, hint – more transparency is needed, it was generally a positive experience.
Now as to this specific incident, as far as I can tell I sent all the required paperwork and they have made no claim of a deficiency there. I filed the very day I got the Extended Warranty Certificate from Panasonic.
Then I got nervous about the total inability to confirm the receipt and sent it again, this time via registered letter. Both filings occurred within the 60 days of purchase requirement. As I received the denial just after the second one I assume it is that one they were addressing.
They say only, “This claim has been denied. The claim was received after the submission deadline for this promotion.”
But it was within the stipulated time frame of 60 days as recorded by the US Postal service so I am at a loss as to what the issue is.
I could accept, reluctantly, a mistake on my part, but no detailed reason was given for the denial. It cannot be a deadline issue based on the facts known to me unless they held onto it before processing it and used their internal processing date as the date of receipt. If so I’ll have a major bone to pick with them. But as it is I just don’t know. All I am asking for is a better explanation. I cannot dispute what is never said.
What compounds the irritation is the lack of any way to contact this group for clarification, hence my post. They only give an address to ‘Repost’ the same information. They didn’t dispute the information just the time frame so reposting is pointless. If anyone knows how to contact them I’d be glad to take that information and give it a try.
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I filed in November.
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Any news on this? I haven’t received any communications from the rebate group after I sent you the info you needed. Are they just really swamped or just really slow?
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Has anyone else had an issue with the rebate team?
I just received a denial of my rebate stating only that it was late. Since I registered the letter I know this isn’t the case.
Unfortunately, and very irritatingly, they give almost no explanation about it or contact information. That is, no email, no website, no phone number. They do provide a snail mail address to ‘resubmit’ to with additional documentation. But please, its almost like they want to make it difficult to dispute this.
I have heard that this is a common problem with rebate programs but my last Panasonic rebate went flawlessly. Have they changed rebate companies recently? Does anyone here have reasonable, 21st century contact information?