• OPERATIONS MANAGEMENT: Systems engineering staff; facilities; managed services; disaster recovery; information technology;

• HUMAN RESOURCES: Performance management; employee engagement survey; data analytics; compensation management; audio/video services (live or recorded, mobile or studio) for training or corporate, leadership, departmental, and event communications; talent acquisition; training design, development, management, and administration;

• KNOWLEDGE MANAGEMENT: Communities of practice; collaborative knowledge networks; Getting the right knowledge to the right people at the right time; Capture, edit, and publish video, audio, and text content; corporate university; content administration; document management;

• INFORMATION SYSTEMS: Roles-deployment, implementation, testing, system administration, system engineering, help desk, technical support, programming, broadcast directing, program/project management; Software and hardware-data storage/SAN, DEC OpenVMS and Tru64, data center infrastructure, HP-UX, Unix/Linux/Redhat/Ubuntu, mobile recovery vehicles, networks, IBM RS/6000, Sun Solaris, Windows Server/Client, work group, Oracle/Taleo TBE Performance and Learn systems; SharePoint 2010; Wirecast and Livestream switching/encoding software, audio and video hardware; TechSmith (Camtasia, Screencast.com); Adobe Premier; MS Office (Excel, Word, PowerPoint, Skype); MS Visio; MS Project; Apple MacBook Pro;

• PROCESS/STANDARDS: ITIL v2/v3 Foundations in Service Management certification; Lean Six Sigma Green Belt certification; ISO/9000; data analysis and reporting; Failure analysis review board; Gather, process, and analyze data from employee engagement, customer satisfaction, and Remedy ticketing surveys;