[Wickham Strub]

Be sure to include support at media100 dot com when (if) you send in that UPID (Unique Product ID) code.

Our office is closed today ’cause it’s at the center of the 15+ area on the forecast map for today’s snow storm.

I’m working from home and if you send it to that email address, I should be able to get at it and process it.

~ Wick

[Wickham Strub]

Yup,

You can find it here: https://www.media100.com/support/downloads.php

It’s possible that you’ll be back in trial mode after you install it. If so, don’t panic, you’ve got 2 weeks to sent the UPID to us and get a permanent unlock code.

~Wick

[Wickham Strub]

Hi guys,

I know I’ve been conspicuously absent from this conversation.

Don’t worry, I’m doing all I can to put my finger on it and (if there’s something we can do) work it out.

~Wick

[Wickham Strub]

I’d go with the Combo update followed by a launch of Software Update. Of course, don’t forget to refuse the 10.5.6 update at that point. I don’t foresee any issue with using OS 10.5.5.

[Wickham Strub]

This one’s easy. With an LHe card you CAN’T update the firmware. The firmware update is for K3 cards only. So just cast it from you’re mind.

No other gotchas (that we currently know about;-) so you’re good to go.

[Wickham Strub]

OK, I suspected as much.

I’ll run it by the engineer in charge of that area of the application and see what they have to say. I know that it’s a tricky area because it’s not really all our code. We’re basically invoking QuickTime at that point and trying to hand them a “movie” to work with before we’ve actually even made said movie.

~Wick

[Wickham Strub]

Sorry, not many answers, mostly just more questions.

1. The answer to the question about where you should set your levels sounds like what Yogi Berra would say if he worked in Tech Support, “You should set your levels where you need to set your levels.”

Do you use a reference tone to ‘calibrate’ your particular setup? How are you monitoring your audio? Via a junction box to speakers is one possibility, usually with a mixer and/or an amp in between. The other most common method is out of the Mac’s audio outputs to speakers, maybe simple powered speakers or some sort of more complicated signal path.

Either way can offer as many as 3 places to adjust the audio levels AFTER the signal has left the junction box. That doesn’t count the 2 or 3 places in the application. Your description of the behavior after the crash makes me wonder if you’re monitoring the Mac’s output, which may have been ‘adjusted’ as a result of the crash.

2. When you write that the transitions “disappear”, do you mean they stop working and play back as cuts or do you mean you can not see them represented on the timeline anymore?

3. You seem to specifically describe “dragging” a clip to the timeline. Does this mean that you get a different result if you copy it in the bin and then paste it in the timeline? What if you bring it to the Edit Suite first and then to the timeline? All methods ‘should’ work exactly the same.
What can you tell me about the file from After Effects? Codec? SD or HD? Frame rate? etc…

[Wickham Strub]

In the meantime, what about exporting By-Reference from M100 and then exporting THAT from QT Pro to .h264?

[Wickham Strub]

Hmmm…interesting.

I’ll need to take a look at this tomorrow. To be clear, is this going direct out of M100 via the “Other > QuickTime” choices in the Export from Edit Suite dialog, correct?

[Wickham Strub]

It’s always these seemingly simple questions that turn in to half-day projects.

Here’s a quick list going back a couple of versions that will get most people up and running. I’ll post back when the ‘real’ list is ready for public viewing.

Media 100 v13.0.1
AJA Driver: v6.0.2
QuickTime v7.6
Macintosh Computer: Intel and PPC (faster is always better)
Minimum OS: 10.5.4
Recommended OS: 10.5.6

Media 100 v13.0
AJA Driver: v6.0.1
Minimum QuickTime: v7.4
Recommended QuickTime: v7.6 – M100 i and MJPEG codecs do NOT work with QT 7.5.5
Macintosh Computer: Intel and PPC (faster is always better)
Minimum OS: 10.5.4
Recommended OS: 10.5.6

Media 100 v12.7.1
AJA Driver: v5.1
Minimum QuickTime: v7.4
Recommended QuickTime: v7.6 – M100 i and MJPEG codecs do NOT work with QT 7.5.5
Macintosh Computer: Intel and PPC (faster is always better)
Minimum OS: 10.5.4
Recommended OS: 10.5.6