Replies – Forums – Wickham Strub – Page 10

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Wickham Strub
September 28, 2009 at 10:04 pm in reply to: Suite 1.0.2 missing Boris Red

Okay, I was able to reproduce the problem. That’s the first step. Tomorrow I’ll work with Engineering to figure out why it’s happening and how to fix it.
Wickham Strub
September 28, 2009 at 9:31 pm in reply to: Updating Quicktime?

Hi Isabell,

With Media 100 i v8.3.2a, if you want “good” clips in your bins AND you want to playback video, you MUST stay at QT v7.5.

If you don’t care about the clips in bins being purple (some say it’s pink), then you can go to v7.6, but I don’t recommend it ’cause there’s really no pay-off and we have no idea what will happen with v7.6.1-7.6.4.

I expect your next question will be how to back up iTunes, and I don’t know the answer to that one, sorry. Though I imagine it would be done much like you would back up QuickTime.

Hope I caught you before you made your day too much more difficult.

~Wick
Wickham Strub
September 28, 2009 at 4:54 pm in reply to: Suite 1.0.2 missing Boris Red

OK, so that’s not it.

Hmmm… curiouser and curiouser…

Thanks guys.
Wickham Strub
September 28, 2009 at 3:54 pm in reply to: Suite 1.0.2 missing Boris Red

Hi all,

I just got off the phone with Colin and have some ideas about how to track his problem down.

One detail that came up during our conversation is that he’s on OS 10.5.8 Leopard. Perhaps that’s the key. What are the rest of you using?

~Wick
Wickham Strub
September 24, 2009 at 9:59 pm in reply to: Media 100 suite can’t aquire from my canon HDV camera

Have you tried the Deferred HDV option?

If that doesn’t do it, try a test to the internal HD with the FW drive removed.

Finally, if you’re using an second monitor hooked up to the MacBook, try pulling that.
Wickham Strub
September 24, 2009 at 12:25 pm in reply to: Missing Time-Line footage

It’s happened before… Same system? Same monitor? These things tend to be related to graphics cards or screen resolution.
Wickham Strub
September 24, 2009 at 10:57 am in reply to: Opening Suite programme in version 13 producer

Rember, Suite replaces Producer, meaning it will work with or without hardware. Just download the trial of Suite and use that at home.
Wickham Strub
September 22, 2009 at 2:38 am in reply to: deleted media

Hopefully you had your Media prefs (Media 100 menu > Preferences > Media…) set to the defaults which includes “Move Deleted Media Files to Trash”. If so, they’re simply sitting right there in your trash can.

Move them back to the Media folder for your project and you’re back up and running.

Of course, you’ve probably already looked in your trash, so…. if that’s the case, I don’t know what to tell you.
Wickham Strub
September 9, 2009 at 12:01 am in reply to: P2 acquisition

Hey guys. Just one extra day tacked onto the long weekend, I’m back in tomorrow.

I can tell you that we have an “in-house” build that appears to fix the problem (among others). The hope is to test and approve it for release this week or early next week.
Wickham Strub
September 4, 2009 at 2:19 pm in reply to: Disappearing Time FX Clips (final round?)

Felix,

I want to be sure you understand that the workaround “should” work on any TimeFX, including FreezeFrames.

~Wick

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