Walter Zamojski
Forum Replies Created
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Sorry for the lack of response. I know it can be very frustrating.
We read all inquiries received from our website and also those sent to sales@2degreesfrost.com several times a day, every day of the week. We regret we are unable to explain how your emails were missed.
Coraid, is a component manufacturer that sells only in the Linux market and does not supply solutions. They frequently refer customers to us who require solutions for Mac/Windows/Linux but somehow in your case we did not receive any referral from them.
I’d like to give some time to your questions.
2ºFrost proprietary SAN-Adapt™ software, SATA-SAN supports cross-platform SAN shared filesystems FibreJet™ and MetaSAN™ which provide complementary high-performance approaches to SAN file sharing for content creation, video and audio editing SAN workgroups and Servers/Clusters.
What does that mean? The top of your AoE web page says it’s a turn-key solution. Then this paragraph suggests I would need either FibreJet or MetaSAN software to get file-sharing for video editing. FibreJet is something like $1500 per editing seat, and MetaSAN is roughly $1000 per seat. I don’t call that “turn-key” when I have to pay anywhere from $4000-$6000 to get file-sharing with a system. If FibreJet or MetaSAN are included in the turn-key price…that should be made clear.
Thank you for pointing out the confusion with the wording on our website and we will be revising it to make it more clear. We are striving to be more transparent to people who visit our website and your feedback contributes to this ongoing effort.
We supply complete hardware with software solutions which are fully configured at our facility and so ready to install “out of the box” at the customer’s site – this is our reason for using the “Turnkey” description.
To add the basic SATA-SAN storage to a network with the 2ºFrost SATA-SAN™* *driver software is straightforward as no server is required to access the storage; the hardware simply requires an Ethernet connection (our storage works with commodity network switches) and once installed the SATA-SAN storage via our 2ºFrost software appears to the user as if it were SATA disk(s) in your computer.
For collaborative workgroups, which are common in the video* *and content creation* *communities, we bring together 2ºFrost* *Software Stacks which comprise 2ºFrost software layered with full versions of metaSAN™ or FibreJet and the storage hardware. Together they address a variety of workflows, ie a project-based volume sharing workflow preferred by firewire upgraders (featuring FibreJet) or a file-based sharing workflow offering both SAN and LAN access (featuring metaSAN™/metaLAN™).* *We also work with customers to select the right combination of software stack for their particular workgroup/network needs.
On site installation assistance by one of our SAN specialists is provided for installs of metaSAN™*-* or FibreJet™*-*featured stacks so our customers time is freed up from having to figure out how to install these software packages onto the workstations in their network.
Our on site SAN specialist will provide training on how to work with the software We also provide after sales technical support services. 2ºFrost supports the Software Stacks and SATA-SAN Storage hardware that they supply.
We have worked closely with various strategic partners since 2006 to ensure we can supply a range of stable and reliable storage solutions to our customers. As a result, 2ºFrost have designed storage solutions with appropriate software stacks for the application areas of video, audio, centralized storage, backup/recovery and media content creation.
Apple have been very supportive of us bringing this storage platform to Mac OS X and said on their Developer Website “Besides great performance, this technology works just as you expect it to on a Mac.”
EMC independently tested the SATA-SAN storage platform and 2ºFrost software with their Retrospect backup software for several weeks in early 2007 at their labs under the EMC Certification Program* *- and it didn’t lose a byte.
It was only after successfully completing that certification process that 2ºFrost was appointed an OEM Partner with EMC so that we may bundle Retrospect software with the SATA-SAN hardware as a backup/recovery solution for customers.
We work very hard to produce a great build-to-order solution to our customers for a very good reason – we believe a happy customer is a customer who may refer us to their friends/colleagues which could result in more sales. That’s happening right now and is very important to our bottom line.
Anyway…I’ve discussed the shared storage issue with dozens of facility owners over the last year, and they all agree that the industry makes it:
-Overly complicated
-They talk “down” to facility owners when it comes to how the various systems work, especially when it comes to discussing block-level and file-level issues.
I welcome your questions and I won’t talk down to you. My aim will be clarity.
Walter Zamojski
walterz@2degreesfrost.comwz2degrees
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What questions does Bob have of 2 Degrees Frost Storage Solutions. Please post and I’ll respond.
wz2degrees
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In response to Bob, Robin Frost is the CTO of 2 Degrees and very busy being CTO. If there is fault in getting answers it may be with me. I’m one of the reps at 2 Degrees Frost and I welcome any questions you may have. I know this is not a forum for relaying messages but you may get in touch with me and I’d be glad to pass them on.
wz2degrees