Tony West
Forum Replies Created
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[Tom Sefton] “We’ve found a few inconsistencies in frame.io with uploads too. Non standard frame sizes can crash the upload process from inside FCPX, and delivering 5.1 sound has been glitchy. “
Thanks for the input Tom. I haven’t had any crashes with the app but also haven’t used any non standard frame sizes.
I will be on the lookout for that though.I hope you shared these findings with the team at Frame?
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[Oliver Peters] “Could it be that your camera clips are ID’ed as dual mono? This would sum them to mono on a stereo timeline. If so, that’s completely normal and the extension is doing everything correctly.”
I don’t think that’s the problem because in other tests that I have done where the talent mic is set to duel mono and the music and effects are stereo, the stereo tracks don’t come through in Frame either if the project clip is exported as multi separate clips.
It seems pretty simple. if I can hear all the tracks on my computer before I send it to them, then I should hear them inside Frame also.
One thing that might be helpful is if you post the Frame link to the test file you are talking about. Make it downloadable and then I will download it and inspect it. If it’s what you say it is then I can go back to Frame and show it to them.
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[greg janza] “I think maybe there’s a disconnect here. If I understand you, you want to create one split track file that can be used for two different purposes – to review on Frame.io by your producer and then to also be downloaded and used by your editor to edit with.”
yes.
[greg janza] “Oliver and I have stated that if you upload a split track file directly to the frame.io website you will then be able to do what you’ve requested.”
And I stated to both of you that is incorrect. Even if you drag the spilt file into Frame io directly Frame io cannot read that file correctly. Meaning you will not hear all of the tracks for review.
[greg janza] “But I’m also wondering why you’re spending so much energy on something so simple. Even if you didn’t use the extension, uploading split track files to the frame.io site directly is still easy peasy.”
First of all, the extension is meant to be used and is no problem at all unless you are sending spilt tracks.
You and Oliver keep saying that you can upload a split track file directly to Frame (without the extension)and it will work.
Did you read Frame’s reply to that? It doesn’t work.
The reason I’m spending time on it is because when they fix it that will save me time. The same reason other editors have asked them about it.
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Just to make sure you have the same type of file Greg that I’m talking about try this…….
Open your master file in QT 7 select show movie properties.
You should see
Video track
Sound Track 1
Sound Track 2
Timecode Track -
[greg janza] “If you use the web interface directly you can have exactly what you’re looking for- one video for two uses.”
I tried that Greg, it didn’t work. That’s why I went to them to ask for help.
“For sharing videos for Review, the best option would be to mix down the audio to a single stereo track upon export, so all of the tracks are audible by reviewers. ”
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[Oliver Peters] “That’s because split tracks are not intended for clients to monitor accurately over the internet.”
That’s an opinion stated as fact.
You tried to make the argument that you could monitor separate tracks through Frame, and after being proven wrong on that you’re pushing the goal post a bit.
Just admit I was right about that : )
[Oliver Peters] “To me it sounds like an FCPX issue “
They made a program aimed at X users so they should fix it imho.[Oliver Peters] “It seems to me that you were asking for help in why a function didn’t work.”
I’m sorry you were confused about that. I wasn’t asking for help, as I mentioned I went to them for help and they apologized and explained a workaround for me.
My post was about hoping Cioni would fix it. “Hopefully Cioni can make that happen”
Then it turned into this challenge of rather I was right about what I was saying.
[Oliver Peters] “How many times have you dealt with tech support with any company and only ever received the absolute, correct info? “
I hear you, but no one has proven them wrong on this point in this back in forth.
Look, I would be fine with someone figuring out that they didn’t know their own program and that there was a secret way that it worked.
It’s not new to them. It’s obviously new to you : ) but not to them.
I like the program and the app. I don’t have any real problem with it except for the multitrack thing which is kind of a big deal for me, and I aint the only one.
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[greg janza] “Split tracks are only going to be used in an NLE anyway so the ability to monitor those tracks in the frame.io interface seems unnecessary.”
I’ll help ya……..
There is a interview segment with 2 mics.
I do an edit on the interview and I send the Frame link to two different people. 1) The producer (who will not cut but review it) and 2) the editor who will cut it into a larger segment and will want as much control and flexibility as possible over it.
I don’t want to have to send them two different links. That’s twice the work and that WOULD be unnecessary.
I want ONE file that meets the needs of everyone on the other end. Seems simple enough to understand and I’m not the only one that wants that.
Again from Frame…………………..it is something a number of editors have reached out to us about. It’s an issue we have on our radar here,
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[Oliver Peters] “Because I’ve tested it and they are. If I upload a file to Frame from the Finder and then download that file somewhere else, there is no difference between it and the original. So I’m not sure what you are referring to.”
Once again you are missing the point. You can not “hear” all separate tracks to review unless you mix down.
Yes, you can bring it down the same, that’s not what I’m talking about.
Seems like they would know more about their system than you. Here is what THEY say………
“Hey Tony,
Sorry about the frustration with this, but unfortunately this is a known limitation with multi-track audio from FCPX.For sharing videos for Review, the best option would be to mix down the audio to a single stereo track upon export, so all of the tracks are audible by reviewers.”
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[greg janza] “And again Oliver is correct, split track pro-res files uploaded directly from the web browser work perfectly. We just uploaded a project recently with several split track masters and all uploaded and downloaded from frame.io without issue.
“Not according to Frame io themselves.
Here is what they wrote about their own system…………
“Hey Tony,
Sorry about the frustration with this, but unfortunately this is a known limitation with multi-track audio from FCPX.For sharing videos for Review, the best option would be to mix down the audio to a single stereo track upon export, so all of the tracks are audible by reviewers.”
He referred to it as a “known limitation” meaning they already know about the problem.
Also he didn’t use Oliver’s suggestion at all. He said mix it down.
I don’t want it mixed down for review. I want all tracks separate but I still want them to hear each track.
Keep in mid I gave them access to my project and they could download it and see exactly what I was talking about.
They didn’t say……….”hey it works fine” they said “Sorry”
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[Oliver Peters] ” I’m in and out of Frame solidly most of the day (and have been since they launched)”
Then I’m surprised you thought the files were untouched. You should have discovered that long ago.