Tasos Arvanitakis
Forum Replies Created
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Hi Luke,
we have the AJA Xena installed on an XP x64 system, the problem was that the CS3 suite was installed in the D: drive, and AJA doesn’t seem to like not default installations, it worked fine when I reinstalled both CS3 and AJA software on the suggested default locations.
Don’t expect much help from AJA tech support, I am sorry to say they are totally useless. When I had the problem they asked all sorts of questions like: “what language is your OS”!!! I did tell them that it is a driver issue, something to fix in the next version, but I didn’t see it implemented in v3.5.
Recently I asked them how I can play AJA avi files on a non-AJA PC, because I often need to review a file from another location. They told me to install the AJA codec, which I had already tried and it does not work in any way I have tried. OF course once again they didn’t try to follow up and help me with my problem…
Let’s not forget we are all still waiting for CS4 drivers… I am very skeptical if they will work without problems… I will surely try them on a non-production workstation. I had enough with the lack of tech support from AJA.
If I was given a second chance, personally I would have bought a BlackMagic, which also has hardare encoding (very helpful in some cases).
Hope I have helped solve your problem…
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Has anyone been using the latest Xena drivers with CS3? As I mentioned in previous messages, it is the Premiere Pro which is not functioning at all with Xena. Have tried CS3 in both x86 & x64 WinXP Pro, used both 3.1.0 & 3.0.1 drivers, all clean installations, but still no luck. AJA tech support is not very helpful with this…
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Yes, Machina works just fine. It is Premiere Pro CS3 which is not getting along at all with the drivers.
I also found out probably another bug, that with the 3.1.0 drivers I cannot playout a video to Xena from Premiere, this happens both with Premiere CS3 and CS2. Have uninstalled them, tried to install back the 3.0.1 but I get a 1628 (if I remember correctly) error and they do not install…
I think AJA needs to do some polishing on these new drivers…
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The installation of CS3 was while building a new machine, so there was no CS2 before. After the CS3 installation I installed the Xena drivers. The plugins/presets go to the proper directory, but Premiere CS3 cannot “see” them.
If I take a presets file from another directory and place it along with the AJA Xena presets files, then it will see the presets I place but still not the AJA ones, so for some reason (as I can understand this), Premiere cannot read the AJA presets. I even tried to manually put the CS2 presets in CS3 but still nothing.
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We are also having problems with Premiere CS3 and Xena LHe. Have tried to install the latest drivers v3.1.0 as well as v3.0.1 both on a WinXP Pro x64 and on a WinXP Pro x86, and although the presets files are installed, when trying to open a new project it shows the folder “AJA Xena” but not the presets in that folder. Also it does not show the card in the capture settings, but on the other hand it shows Xena ASIO in audio settings. On After Effects it seems fine. Have contacted AJA support on this matter and I hope they will resolve this soon because I don’t want to have both Premiere CS3 and CS2 installed on the workstation.