[Stuart Baker]

Thanks All.

One follow up question- is it possible to export a .MP4 out of Avid? It seems the only H.264 option is .MOV

SB

[Stuart Baker]

Thanks for your question.

I don’t need to play them back, but we are having encode failures out of the reference files. Hence, we went back to the reference files to try and trace the cause of the errors.

Encoding from the reference files to MP4 we are encountering three situations:

1. Corrupt files that won’t play back at all.

2. Files where the video failed to encode, and we wind up with an audio only file.

3. Files where the video and audio did transcode properly and we have a working file.

Shane, if you’re suggesting that by their very nature, QT reference files don’t necessarily play back in a player outside of Avid, then perhaps you can suggest a different way to assess why we are having these failures out of Sorenson Squeeze.

Thanks,

Stuart

[Stuart Baker]

To follow up on my initial post- the Quicktime reference files are failing on playback in the Quicktime player. The video+audio from Avid source is playing fine in Avid. Any suggestions on why the exported Quicktime reference files are producing an error when I try to playback in the Quicktime player would be helpful.

Thanks,

Stuart

[Stuart Baker]

I wonder if Squeeze software is better than the technical and sales support teams that I have been trying to engage? I can’t even access a Trial version to test the software. You fill out the form, and are informed that you will get an email with download information. No email forthcoming… (yes, I checked spam boxes and also requested for two different email addresses under two different domains.)

Called support, and you get thrown into a voice message box… only to be told that the voice message box is full. Tried this Friday, tried it again today.

Stymied.

[Stuart Baker]

All not well after all: Apple at first told me I could, then informed me that I cannot roll back to El Capitan. Major bummer.

[Stuart Baker]

Update- I checked with Apple Support, and they say I should be able to roll back High Sierra to El Capitan on the iMac I purchased. I’m hoping this is the case, and I was simply misinformed of my options. If I can do the rollback, I can run Sorenson Squeeze 10. All will be well.

SB

[Stuart Baker]

Thanks Oliver.

Update- I checked with Apple Support, and they say I should be able to roll back High Sierra to El Capitan on the iMac I purchased. I’m hoping this is the case, and I was simply misinformed of my options by another party. If I can do the rollback, I can run Sorenson Squeeze 10. All will be well.

SB

[Stuart Baker]

Ok thanks for the feedback Shane. I will look into the difference between desktop and pro.

[Stuart Baker]

“Transcodes to what? Producer dailies? Final delivery? Looking at the options, DESKTOP fits most editor needs, but again, you need to look at what you need to transcode, and see which of the versions best suits that.”

Hundreds of hours of dailies. Is there any benefit to Pro over Desktop for this purpose?

Thanks,

SB

[Stuart Baker]

Great! Thanks for confirming Shane, much obliged.