Not to belabor the issue, I feel these discussions provide insight for all the readers for future situations.
I see you’re in Alaska which could be an issue, but aside from price, we (all on the forum) are not just video people, but solution providers. If a client really needs it, I can get to the airport in 30 minutes by the 9:30PM cutoff and toss packages over the fence to FedEx and they’d have it Saturday. This costs a bundle. I will do what it takes.
But you are right in the negotiation of the price. Stuff like this is factored on the actual manhours needed, machine time, is the machine barred from making any other money, time of day the request is made, when they need it, but most importantly: what does that client mean to me in the future.
I think the numbers floating around now are a “5% client retention can mean 65-125% increase in profit.” That’s HUGE. Finding new work is tough. Keep ’em happy; if $100 of time now means $10K in 3 months… no brainer.
Steve

