[Steve Holyhead]

Hi Marcus,
I am sorry to hear you have had problems – especially since the KONA 4 is completely capable of delivery 4K P60.
I am curious if you contacted support? We would love to help!
AJA support is free and if you call during business hours PT (8am to 5pm) – you will get a real, live and knowledge human being on the phone.
https://www.aja.com/support/contact
Cheers,
Steve…

Steve Holyhead
Sr. Product Manager
AJA Video Systems

[Steve Holyhead]

Hey Rich,
As long as you are on a bona fide Intel based tower with PCIe slots, then the latest AJA driver (12.5.1) will support KONA 4, KONA 3G, KONA LHi and KONA LHe plus, across:
Mac OS X 10.9.5 (Mavericks), 10.10 (Yosemite), 10.11.x (El Capitan) and 10.12.x (Sierra).

For Adobe AJA supports:
Adobe Premiere Pro CC 2015, 2017 • Adobe After Effects CC 2015, 2017 • Adobe Photoshop CC 2015, 2017 • Adobe Prelude CC 2015, 2017 • Adobe Audition CC 2015, 2017

Of course, if you run into any issues at all – please be in touch with AJA tech support.
AJA support is free and if you call during business hours PT – you will get a real, live and knowledge human being on the phone ☺
https://www.aja.com/support/contact
Cheers,
Steve…

Steve Holyhead
Sr. Product Manager
AJA Video Systems