Hi there,
I also made a post about this but am still waiting on a response!
https://forums.creativecow.net/thread/205/873369
I didn’t ever figure out quite why this was happening because, as far as I know, I did everything right. In the end I used one of the presets as it seemed that it was using ‘desktop’ that was the problem. I’m not sure if I was getting a crucial piece of information wrong when using the desktop setting as I’ve used it without any problems many times in the past but I know it was fine once I used a preset.
Sorry I can’t help any more. I hope you find the solution!
Rosie